Retention Analyst

hace 3 semanas


Buenos Aires, Buenos Aires C.F., Argentina Colppy A tiempo completo

Colppy es un servicio para PYME y contadores a través de un sistema 100% online de gestión contable y administrativa a muy bajo costo.

Estamos en constante crecimiento por lo que estamos buscando un
Retention Analyst para sumar a nuestro equipo.

En este rol tus responsabilidades principales serán:

  • Contactar a los clientes que quieren darse de baja de Colppy, buscar su retención a través de estrategias acorde al objetivo del negocio.
  • Llevar adelante la campaña de recupero de clientes, implementando el proyecto y midiendo los resultados correspondientes.
  • Completar día a día los indicadores correspondientes del sector.
  • Armar las bases de datos de principio y finales de mes con los reportes e informes correspondientes para la exposición de los resultados logrados.

Como resultados principales esperamos:

  • Trabajo metódico, organizado y enfocado en los objetivos.
  • Proactividad e independencia a la hora de gestionar los reclamos de los clientes que quieren darse de baja.
  • Llevar el control y organización de los indicadores.
  • Comunicación constante con el equipo interno y con las áreas de Colppy en pos de mejorar procesos.
Para considerar tu postulación tendremos en cuenta las siguientes características:

  • Carreras afines: Contabilidad, Administración, Marketing, Finanzas, Ing. Industrial (deseable).
  • Años de experiência: +1 año en posiciones afines.
  • Experiência en el rol:
  • Experiência en atención al cliente y/o labores administrativas.
  • Manejo de cartera de clientes (deseable).
  • De preferencia haber laborado en empresas del rubro tecnológico y/o contable.
  • Estudios complementarios:
  • Microsoft Office (Excel) intermedio.
  • Conocimiento Contable y administración (deseable)
  • Con conocimientos de tecnología ( SaaS, plataformas, etc)


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