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Jr. Customer Success Engineer
hace 2 semanas
We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies.
The pace will be fast, and the impact will be eminently tangible.Objectives of this role will include
- Develop new ways to engage with customers through a variety of channels to increase product usage
- Create and implement customer onboarding / trial plans to accelerate product adoption and meeting usecase based success criteria
- Integrate company with customers' existing tech stack, including scripting, debugging and troubleshooting
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be selfsufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.
- Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements
- Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decisionmaking
- Close work with AI and generative technologies
- Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories
- BA/BS/BE, or equivalent educational or professional experience
2-3 years in post-sales Systems Engineering, Technical Customer Service/Support, Development, Technical Account Mgmt, or other related experience
- Handson coding / development experience using APIs, Webhooks, SQL, Github, etc.
- Outstanding communication (written and verbal)
- Comfort operating in a fastpaced, highdemand, global environment
- Result oriented workstyle, ability to get things done and a learning mindset
- An endless passion for challenging work that requires high energy, full engagement and a self founded need for highperformance
Location:
Buenos Aires, Argentina
English level:
Upper intermediate
Salary:
Up to $2,500 USD
Payment scheme:
Contractor
Work model:
On-site
Tipo de puesto:
Tiempo completo
Salario:
Hasta $2.500,00 al mes
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