Drilling & Customer Success Engineer - Bilingual
hace 5 meses
Are you savvy in software and oil & gas sales? Are you looking to define a dream career at a company that truly appreciates you? We are seeking full-time Drilling & Customer Success Engineer with sales experience in drilling software and/or drilling services.
The Drilling & Customer Success Engineer works closely with the Account Manager(s) to move customers through the Corva sales process. The steps in the process are:
Customer qualification and needs investigation meeting(s)
- Demo(s)
- Trial
- Implementation and handover to client success organization
The Technical Sales team ensures that we are setting appropriate expectations and ensuring that clients implement Corva’s solutions successfully, adopt it widely and gain value from our products and services. They work closely with Operations, Account Management, Customer Success and Development. Additionally, the focus is to try and shorten sales cycles while ensuring high levels of customer satisfaction.
The Drilling & Customer Success Engineer reports to the Director of Technical Sales.
**Responsibilities & Duties**:
- Work closely with our customers to understand how they work, their challenges, and translate their requirements into value statements that customers can easily understand
- Ask open ended-questions to uncover hidden value through the use of Corva that customers may not readily understand
- Create best in class demos that are meaningful for customers and map to the key customer value propositions - this will be different for every customer
- Create successful plans of action to win trials
- Develop and maintain timelines and customer trials
- Capture notes and feedback from critical meetings, discussions, and Intercom conversations and add them into Corva’s CRM
- Facilitate training workshops with customer team(s) and individuals
- Contribute to case studies, app manuals, or training material
- Use analytics to understand how Corva’s customers are using the platform and identify opportunities to improve their experience
- Track and solve all problems that the customer is having with the software
- Ensure smooth handover to Operations and Customer Success Managers
- Be flexible on hours for meetings with potential customers and current clients
**Required Qualifications & Skills**:
- Excellent written and verbal communication skills in English and Spanish
- Strong technical and customer service skills
- Ability to work well with teams effectively
- Thorough knowledge of navigating modern web sites
- Highly proficient in Microsoft Office Suite
- Exceptional presentation skills
- Analytical thinking skills
- Ability to train others in an interactive environment
- 5+ years experience in oil and gas
- 5+ years experience in sales
- Competencies in petroleum engineering principles
- Leadership skills
- Four-year technical degree
- Demonstrates excellent time management skills
- Ability to travel 20%+
**Recommended Qualifications & Skills**:
- Experience using Corva
- Previous experience in technical sales and training
- Previous operator and/or service company experience
- Previous experience in drilling or completions engineering and operations
- Understanding of benchmarking KPIs and continuous improvement principles
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