Customer Success Analyst

hace 2 semanas

Buenos Aires, Argentina Measured A tiempo completo

Who We Are:

Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands.

Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments.

Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, precision, and efficiency.


Measured is the only company that empowers brands with comprehensive incrementality intelligence through adaptive methodology, end-to-end automation, and industry-leading expertise.

Measured is led by marketing measurement entrepreneur Trevor Testwuide, and boasts a veteran team of cross-channel marketing analytics experts.

Summary:


As a customer support representative, at Measured, you will work together with a customer success leader to help ensure a successful client engagement across a portfolio of US based brands.

You will serve as the day-to-day project support, You will work with a customer success leader, contributing to marketing attribution and analytics decisions, project management, and media strategy with the overarching goal of driving client satisfaction and product adoption.


To be successful in this role you need to be comfortable wearing many hats in a fast-paced startup environment to drive customer success and adoption.

Our CS teams interpret marketing performance and in-market experimentation results, provide strategic views on media and build out client specific testing roadmaps all while managing the week-to-week details of our client engagements.


Responsibilities:

  • Handle and resolve customer issues.
  • Deep investigation and root cause analysis into reported issues using a variety of tools.
  • Provide excellent phone etiquette and customer service, ensuring positive and satisfactory interactions with customers.
  • Support day to day client relationship working directly with client project owner for Measured brands.
  • Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
  • Manage day to day delivery across key stakeholders for Measured products and services.
  • Generate and provide support for client marketing performance reviews.
  • Support the design and interpretation of inmarket experiments across addressable media channels.
  • Provide optimization insights and budget recommendations to turn insights into client value.
  • Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.

Qualifications:

  • Minimum BA/BS or equivalent.
  • Experience in marketing attribution, media mix modeling, inmarket experimentation, or other applied marketing analytics a major plus.
  • Demonstrated experience in working with clients on engagements focused on media or marketing measurement.
  • Excellent English written and verbal communication skills including advanced Excel and PowerPoint skills.
  • Excellent project management skills.
No recruiters, applicants only.

LI-Remote

This is a remote position.

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