Client Services/customer Care Support Specialist

hace 2 semanas

Buenos Aires, Argentina S&P Global A tiempo completo
S&P Global Market Intelligence

The Role:
Client Support Specialist

The Team:

The KY3P Client Support team is seeking a high energy, detail driven and personable Client Service Specialist to lead our clients to the finish line.

The KY3P Client Services team supports ongoing client support, Outreach & Data Management.

What's in it for you:

This role offers growth opportunities. Our team will provide financial services training as well as training specific to our suite of products. We will train you on best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team

Responsibilities:

Operational support basis customer requirements.

This includes setting up accounts and users, running reports, researching on entities, supporting customers on their regulatory and compliance needs and mapping entities and vendors.

Could involve first level of troubleshooting as well.

Become highly skilled in understanding and maintaining Operational Processes, including assisting peers and leadership with creating SOPs, PAT testing and implementing a quality control review of operational activities.

Partner with leadership to lead and assist with upcoming projects and initiatives that include, but are not limited to - Client Service, Operations, KPIs/KRIs and Ad hoc Projects.

Ensure all customers receive first class service consistent with S&P Global' s expectations including but not limited to identifying and resolving client issues, following up with clients based on SLAs, assisting with ad hoc projects, answering customer inquiries, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.

Cultivate, foster, and manage relationships with internal clients
Provide front line daily support for all clients including capture of bugs and enhancements.
Work with business partners to validate the integrity of data and documents maintained for all Regulatory and Compliance platforms
Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.
Become highly skilled in the suite of vendor management solution (KY3P)

Develop understanding of and expertise on Regulatory and Compliance space, especially Vendor management, Due Diligence, Onboarding & Oversight, Assessment Service, etc.


What We're Looking For:

Strong data analysis skills with expertise in MS Excel, data analysis necessary
Self-managed individual who has experience in functionality testing and coordinate with global support teams
Experience of multi-tasking and queues management
Bachelor/Post-graduate degree in any discipline
5-8 years' overall experience with 2-year experience in Client Service domain
Must have strong articulation, analytical and creative problem-solving skills
Exposure to SQL & Advanced Excel is a big plus
Experience in KYC, Regulatory & Compliance and financial data operations is a big plus
Familiarity with bank compliance and risk management a plus
Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.


Grade/Level ( relevant for internal applicants only ): 9

The Location:
Buenos Aires, Argentina

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead.

As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.


S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.



  • Equal Opportunity Employer
Professional (EEO-2 Job Categories-United States of America), OPRTON Middle Professional Tier I (EEO Job Group)

Job ID: 281077

Posted On:

Location:
Buenos Aires, Argentina

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