Specialist, Customer Care

hace 2 semanas

Buenos Aires, Argentina Western Union A tiempo completo

Specialist, Customer Care - Buenos Aires, Argentina**Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Specialist, Customer Care.

Western Union powers your pursuit.


As a Customer Care Associate for Western Union, you'll pride yourself on being responsible for ensuring excellent quality service is delivered to our customers across our Call Center.


Role Responsibilities

  • You will be required to ensure compliance with important company systems, processes, and procedures and make decisions on compliance and security issues.
  • Performance reporting against quality measures across our Call Center.
  • Outbound calls, you'll diagnose and resolve technical hardware and software issues and escalate or replace equipment.

Role Requirements

  • Currently enrolled in university or bachelor's degree programs
  • Experience in a similar role (customer services, Call Center, or related)
  • At least one year of Call Center experience or related.
  • Advanced Portuguese is a must.
  • Intermediate Microsoft Office.
  • The ability to work with different systems at the same time (multitasking) and work well under pressure (measurable metrics).
  • A passion for customer care, teamwork, and efficient communication.


 Schedule Flexibility, Monday
  • Friday 11Hrs 18hrs, Saturdays 914hrs

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.

We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.


Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Argentina - specific benefits include:

  • Gift for marriage, birth, school aid, etc.
  • Holidays Gift (Christmas boxes, Easter eggs).
  • Discount in universities.
  • Discount in gyms and other retail sites.
  • Ten days off for nonpregnant parent
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