Customer Support Specialist

hace 2 semanas


Buenos Aires, Argentina Acclaro A tiempo completo

ABOUT:

Acclaro is a translation service and platform that helps the world's leading brands succeed across cultures.

Through a fine-tuned process, top industry talent, and leading technologies, we make a long-term investment in our clients' global brands.

Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with fast, high-quality translations.

:

Location:

Latin America, Remote

Reports to:

Chief Technology and Product Officer

RESPONSIBILITIES:

  • Own customer solutions. While this person may not be able to resolve every issue, they will be expected to proactively facilitate, organize, and communicate solutions across various customers, teams, and resources.
  • Respond to submitted support requests in a prompt manner.
  • Track issues in the Ticketing System to ensure timely followup.
  • Reproduce and create detailed documentation regarding problems reported by endusers.
  • Work well with all team members across all departments and functions, including supporting the Operations team with customers, the Product team and outside developer resources to communicate as needed, and the Sales team for demonstrations.
  • Complete administrative tasks, as required, with accuracy and attention to detail.

REQUIRED SKILLS:

  • 13 years in a customer support, technology support, or quality assurance position
  • Experience with quality measures implementation
  • Knowledge of API calls and integrations
  • Experience with GitHub or a similar ticketing system
  • Great attention to detail
  • Must have good oral and written communication skills, including the ability to listen and explain technical terms to nontechnical colleagues
  • Strong written communication skills, including the ability to document accurately and thoroughly
  • Have a proactive and solutionsminded mindset

DESIRABLE:

  • Experience in the translation or localization industry
  • Experience with various CMS tools
  • Knowledge of data management and statistics
  • Customer service oriented
  • Excellent analysis and critical thinking
  • Problemsolving skills
  • Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, nondisqualifying physical or mental disability, national origin, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time._


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services. _ - With a global reach, we collaborate with over 5,000 agencies to power...


  • Buenos Aires, Argentina Bionic Talent A tiempo completo

    About the client:Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals.About the role:As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary goal is to...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    Builder Lead Converter:Technical Customer Support Specialist (TCSS):Builder Lead Converter, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and contribute to our mission of empowering builders...


  • Buenos Aires, Argentina Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...


  • Buenos Aires, Argentina Bionic Talent A tiempo completo

    **About the client**: Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Customer Support Representative who has the right people skills to successfully fulfill this role. **About the role**: As a Customer Support Specialist, you will be responsible for addressing...

  • Support Specialist

    hace 3 semanas


    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...


  • Buenos Aires, Argentina Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...


  • Buenos Aires, Argentina Velexa A tiempo completo

    About the company Velexa is one of the leaders in the Wealthtech industry, ranked for 3 consecutive years among a young and ambitious WealthTech company. Velexa was recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global. The company empowers financial institutions to capitalize on the demand for modern and ubiquitous...


  • Buenos Aires, Argentina Pearl Abyss America A tiempo completo

    Pearl Abyss America, Inc. - the team behind Black Desert and the upcoming titles DokeV and Crimson Desert - is seeking a high-performing, creative, results-oriented and quality-obsessed Customer Support Specialist to help accelerate our gaming reach to millions of Black Desert players in South America.The video games industry is transforming how players are...


  • Buenos Aires, Argentina Pitchbox A tiempo completo

    Our software company is in search of a Marketing Support Specialist to strengthen our Customer Success team. As we broaden our global support coverage, we're adding new team members. This is a full-time, permanent, remote position, and we're particularly interested in candidates from Argentina.Essential Duties & ResponsibilitiesProvide high-quality digital...


  • Buenos Aires, Argentina Mailup + Contactlab A tiempo completo

    Siendo uno de los principales actores en el campo de las tecnologías de Marketing Digital, sabemos que nuestro éxito comienza con las personas y, por lo tanto, nuestra prioridad es crear un entorno que promueva el bienestar, el mérito y el desarrollo de ellas. Teniendo metas ambiciosas para los próximos años, buscamos un **Customer Success Support...


  • Buenos Aires, Argentina Udalenno A tiempo completo

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    **Company Description**: **Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    **Company Description** Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Job Description The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be...


  • Buenos Aires, Argentina Teem A tiempo completo

    Teem is looking for a passionate and dedicated Customer Support Specialist You will be part of a dynamic and fast-paced team committed to providing the ultimate patient experience. This position requires strong emotional intelligence, attention to detail, and proficiency in both written and verbal English. **Key Responsibilities**: - Field and manage all...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Job Description The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be...