Customer Success Support Specialist

hace 1 semana


Buenos Aires, Argentina Mailup + Contactlab A tiempo completo

Siendo uno de los principales actores en el campo de las tecnologías de Marketing Digital, sabemos que nuestro éxito comienza con las personas y, por lo tanto, nuestra prioridad es crear un entorno que promueva el bienestar, el mérito y el desarrollo de ellas.

Teniendo metas ambiciosas para los próximos años, buscamos un **Customer Success Support Specialist **dentro de nuestro Premium Partner BAYMARK SRL en Buenos Aires, Argentina.

**Tu impacto**

Como **Customer Success Support Specialist **prestarás soporte a nível LATAM en tareas sobre las plataformas de la compañía, haciendo seguimientos y controles de las necesidades de los clientes externos y acompañándolos en su experiência durante el uso de estas.

**A continuación, se muestran algunos ejemplos de las responsabilidades**:

- Gestionar Tickets ante reclamos del cliente y dar resolución a los mismos.
- Asesorar a clientes y/o futuros clientes sobre funcionalidades de los sistemas.
- Contactar a clientes para asegurar su satisfacción con el servicio.
- Realizar soporte “On Boarding” a nuevos clientes.

**¿Qué ofrecemos?**
- **Marcar la Diferencia**: Contribuirás enormemente al crecimiento del grupo aportando nuevos conocimientos al negocio a través de su curiosidad intelectual y su experiência.
- **Aprender y Crecer**: Trabajarás muy de cerca con el equipo de customer success, por lo que recibirás apoyo y orientación regularmente a lo largo de su experiência.
- **Flexibilidad**: La confianza es uno de nuestros valores. Creemos firmemente en los resultados, sin importar cuantas horas estas en la oficina, por lo que esta posición aplica para nuestro programa de trabajo híbrido.
- **Entorno Internacional**: Somos una empresa internacional, con 6 Unidades de Negocio en diferentes países y diferentes culturas.

**¿Qué buscamos?**
- **Pasión**: Te encanta lo que haces Siempre con un esfuerzo adicional, aceptando los desafíos y los problemas. Puedes trabajar de forma independiente y también como miembro activo del equipo de Customer Success.
- **Emprendedor**:Tienes una actitud resistente. Una vez que tienes un objetivo, es imposible detenerte, impulsando hacia adelante para hacerlo realidad a toda costa. El fracaso no te desanima, ya que te pones de pie después de una caída y vuelves a intentarlo sin inmutarte.
- **Mente Abierta**:Aceptas el cambio y te encanta aprender y mantenerte actualizado. Valoras el punto de vista de los clientes y te encanta colaborar con ellos.
- **Habilidades Interpersonales**: Puedes construir muy buenas relaciones con los clientes, ser diplomático y capaz de resolver disputas y conflictos con ellos de manera responsable.

**¿Qué Pedimos?**
- Graduado y/o estudiante avanzado en carreras de las carreras de Ingeniería en Sistemas, Informática y/o carreras afines (no excluyente).
- Poseer al menos 1 (un) año de experiência en posiciones similares.
- Manejo de lenguajes HTML, CSS, JAVASCRIPT.
- Familiaridad con Plataformas CLOUD.
- Conocimientos de Idioma Inglés Nível Intermedio.
- Disposición para el trabajo en equipo, Capacidad de análisis y Buenas relaciones interpersonales

**¿Qué beneficios te esperan en MailUp?**
- 3 Semanas de Vacaciones
- Membresía digital de Club La Nación
- Birthday Off
- Medicina Prepaga para vos y tu grupo familiar
- 7 días off al año de licencia para lo que necesites
- Reintegro de Gastos de Internet
- Flextime
- 20 días de licencia por examen para estudios de grado y posgrado
- Reintegro por Guardería y/o Jardín Maternal
- Softlanding para Mujeres que regresan de licencia por maternidad
- Licencia por Paternidad Extendida
- MailUp es un empleador que ofrece igualdad de oportunidades y valora la diversidad. No discriminamos por motivos de origen étnico, género, ascendencia, color, religión, sexo, edad, estado civil, orientación sexual, identidad de género, origen nacional, afección médica, discapacidad o cualquier otra base protegida por la ley._



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