Product Specialist

hace 4 semanas

Buenos Aires, Argentina Caterpillar A tiempo completo

**Career Area**:Marketing / Sales / Product Support**:
IT'S YOUR TIME

It's Your Career. Make it Matter

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.

At Caterpillar, you build what matters—whether it’s the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results.

If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place We consider in all positions people with disabilities, diverse gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

**Important**:

- **Don’t forget to include a resumé in English in your profile in Workday**

**Job Purpose**:
The Product Specialist (Customer Success Specialist) is responsible for helping our customers achieve the highest value from our products and services through strong relationships with Cat Dealerships.

**Role Objectives**:

- Facilitate account management processes, thereby developing a trusted partnership environment
- Interface with the various departments within Cat and the dealerships to ensure effective and long-term problem solution, as a dealership trusted advisor and advocate

**Basic Requirements**:
**Education**:Bachelor’s Degree.

**Experience**: 2 plus years of experience in Client Relations/Account Management/Customer Success
- Highly developed interpersonal skills with the demonstrated ability to interact effectively with a wide variety of professional staff across varied disciplines, backgrounds and levels
- Ability to cultivate and sustain client relationships
- Ability to prioritize multiple projects concurrently
- Attention to detail and accuracy
- Superior time management skills
- Resourceful, organized and independent
- Strong team and dealer focus, including the ability to collaborate with client and internal teams

**Language**:Advanced English and Spanish

**Travel**:remote work, availability to travel 20% of the time

**Behavioral skills**:strong analytical and problem-solving skills, quick learner, perseverance, planning, ability to cope with stressful situations and maintain a calm and professional demeanor, self-motivated, with high learning aptitude and initiative, goal oriented.

**Desired Criteria**:

- 6 plus years of experience in Client Relations/Account Management/Customer Success
- Experience of developing processes
- Experience of data analysis and extraction
- Office 365 and PowerBI

**Day to day responsibilities include**:

- Address client inquires and coordinate timely resolution
- Communicate on a regular basis with all designated dealers; become their first point of escalation and incident management. Manage escalations with timely resolution.
- Maintain accurate notes on all client interactions
- Perform Strategic Account Reviews with all designated dealers to review account activity/usage, dealership goals and make recommendations to further adoption
- Managing standing bi-weekly or monthly calls with dealerships
- Maintain Customer Success Manager (CSM) Customer Relationship Management (CRM) tool and other pertinent documentation to monitor overall account activity
- Work cross-departmentally to ensure that all dealership needs are met based on set expectations; work closely with the team to identify methods for strengthen dealership communication and retention
- Remain constantly alert to opportunities to develop, improve and maintain partnership with dealerships
- Develop relationships with dealerships by understanding the dealer’s business strategies and provide them with consultative services that meet their needs
- Possess the ability to manage and review complex reporting and work to present those data points to the dealerships with corresponding summaries and recommendations
- Consistently demonstrate initiative and ownership related to dealerships within your account module

**Some **of **the **offered **benefits**:

- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and A

  • Product Specialist Esg

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina BairesDev A tiempo completo

    de la vacanteProduct Specialist ESG - CIB, ArgentinaWHAT YOU WILL BE DOINGEn esta oportunidad buscamos sumar al equipo de Global Debt Financing un/a profesional para la posición de Product Specialist ESG. Global Debt Financing es el equipo responsable por la estructuración de productos de deuda para toda la base de clientes corporativos del banco. Nuestra...

  • Product Innovation Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Jules A tiempo completo

    Job Overview:Jules is seeking a highly skilled Product Development Specialist to lead the creation of innovative products across our diverse portfolio. As a key member of our team, you will be responsible for developing and refining product ideas, conducting market research, and coordinating with designers and manufacturers to bring new products to life.

  • Product Adoption Specialist

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Globant A tiempo completo

    About the RoleWe are seeking a skilled Product Adoption Specialist to join our team. As a key member of our organization, you will be responsible for championing the adoption and effective use of Studio AI and Navigator across our internal teams.Key Responsibilities:Conduct product demonstrations to internal stakeholders, highlighting use cases and...

  • Product Delivery Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Kin + Carta A tiempo completo

    We are seeking a highly skilled Product Delivery Specialist (HDCW-TRNG) to join our team.This role focuses on developing comprehensive training programs for our product features, specifically designed for delivery through a Learning Management System (LMS).The Product Delivery Specialist will create detailed course content to ensure users can effectively...

  • Product Development Specialist

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Jules A tiempo completo

    Job Position: Product Development Specialist - Latam Location: Remote (CST Timezone)Work Schedule: Monday - Thursday, 9 AM to 6 PM CSTAre you a creative thinker with a passion for developing innovative products?We're looking for a talented Product Development Specialist to join our team and lead the development of new products across our diverse...

  • Product Specialist

    hace 2 semanas

    Buenos Aires, Argentina Nestle Operational Services Worldwide SA A tiempo completo

    **Product Specialist - B2C Marketing** Somos **Nespresso** y estamos orgullosos de ser una de las unidades operativas de Nestlé de más rápido crecimiento. Nuestro apasionado equipo, con mentalidad emprendedora ha transformado **Nespresso** en una referencia en la categoría del café en cápsulas y una de las marcas de mayor credibilidad del mundo. La...

  • Senior Regional Product Compliance Specialist

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Design Everest A tiempo completo

    Senior Regional Product Compliance Specialist Grundfos is seeking an experienced Regional Product Compliance Specialist to join its Regional Compliance team. The Regional Product Compliance Specialist will enable that Grundfos products & solutions meet local compliance obligations with regards to all relevant compliance areas by obtaining and maintaining...

  • Senior Regional Product Compliance Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Design Everest A tiempo completo

    Senior Regional Product Compliance SpecialistGrundfos is seeking an experienced Regional Product Compliance Specialist to join its Regional Compliance team. The Regional Product Compliance Specialist will enable that Grundfos products & solutions meet local compliance obligations with regards to all relevant compliance areas by obtaining and maintaining...

  • Google Cloud Product Specialist

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Google A tiempo completo

    About the OpportunityWe are seeking a highly skilled Google Cloud Product Specialist to join our team. As a Google Cloud Product Specialist, you will be responsible for partnering with technical sales teams to provide product expertise and guidance to customers.Key ResponsibilitiesPartner with technical sales teams to provide product expertise and guidance...

  • Senior Regional Product Compliance Specialist

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Design Everest A tiempo completo

    Senior Regional Product Compliance SpecialistGrundfos is seeking an experienced Regional Product Compliance Specialist to join its Regional Compliance team.The Regional Product Compliance Specialist will enable that Grundfos products & solutions meet local compliance obligations with regards to all relevant compliance areas by obtaining and maintaining local...

  • Product Delivery Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Kin + Carta A tiempo completo

    We are seeking a highly skilled Product Delivery Specialist (HDCW-TRNG) to join our team. This role focuses on developing comprehensive training programs for our product features, specifically designed for delivery through a Learning Management System (LMS). The Product Delivery Specialist will create detailed course content to ensure users can effectively...

  • Product Development Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Jules A tiempo completo

    Job Position: Product Development Specialist - LatamLocation: Remote (CST Timezone)Work Schedule: Monday - Thursday, 9 AM to 6 PM CSTAre you a creative thinker with a passion for developing innovative products? We're looking for a talented Product Development Specialist to join our team and lead the development of new products across our diverse...

  • Product Operations Specialist

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

    We're seeking a skilled Product Operations Specialist to join our team and contribute to the success of our digital transformation journey. In this role, you'll work closely with cross-functional teams to design, build, and operate digital products and platforms.About the RoleThis is an exciting opportunity to leverage your technical expertise and experience...

  • Technical Product Specialist

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Wirtschaftsförderungszentrum Lünen GmbH A tiempo completo

    About this role: As a Technical Product Specialist at Wirtschaftsförderungszentrum Lünen GmbH, you will be responsible for defining and delivering technical product requirements for our SaaS solution. Your expertise in software development, testing, and troubleshooting will enable you to identify and address technical issues, and develop innovative...

  • Clinical Product Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Boston Scientific A tiempo completo

    About UsBoston Scientific is a global leader in medical science, dedicated to solving the challenges that matter most – united by a deep caring for human life.Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient outcomes and create value for our customers.Job SummaryWe are seeking a...

  • Product Growth Specialist

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Usercentrics Gmbh A tiempo completo

    Usercentrics is a leading provider of data privacy and marketing solutions, and we are seeking a skilled Product Growth Specialist to join our team. As a key member of our go-to-market team, you will be responsible for driving growth and expansion in the US market.**Key Responsibilities and Deliverables:**Develop and execute go-to-market strategies to drive...

  • Product Review Specialist

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Seqirus A tiempo completo

    OverviewThe goal of this role is to create high-quality product reviews that assist The Rehab Guys in becoming the leading consumer reports for medical equipment. As a product review specialist, you will research and write comprehensive reviews of various products, both in written and video format.Job DescriptionConduct thorough research on products and...

  • Product Specialist

    hace 1 semana

    Buenos Aires, Argentina DataXstream A tiempo completo

    DataXstream is building, rebuilding. and perfecting the best Order Management software for SAP on the marketplace. Based in Williamsburg, VA, we have been dedicated partners of SAP for over 20 years and we're growing! **Product Specialist** **Main Duties and Responsibilities** - Facilitate workshops to collect business requirements - Map client business...

  • Product Development Specialist

    hace 2 semanas

    Buenos Aires, Argentina Sagan A tiempo completo

    **Job Position: Product Development Specialist - Latam** **Location**: Remote (CST Timezone) **Work Schedule**: Monday - Thursday, 9 AM to 6 PM CST Are you a creative thinker with a passion for developing innovative products? We're looking for a talented Product Development Specialist to join our team and lead the development of new products across our...

  • Product Marketing Specialist

    hace 3 días

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    Fluid Truck is a United States based peer-to-peer community truck sharing platform offering businesses and individuals a better way to rent vehicles, and vehicle owners an opportunity to make money. Fluid is rapidly scaling across the US with a proven technology platform that provides a more efficient way of connecting businesses & consumers with...