IT Support Engineer

hace 3 semanas


Buenos Aires, Argentina IQVIA A tiempo completo

Job Overview

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.


Essential Functions

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide training to endusers when indicated.
  • Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
  • Perform other duties as required.
  • May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Qualifications

  • Bachelor's Degree in Computer Science or related field
  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Intermediate level of English

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