IT Support Engineer

hace 5 días

Buenos Aires, Argentina LAN IT GmbH A tiempo completo

Dear Sir or Madam,

we at LAN IT 24 are currently looking for IT Supporters in:

- Buenos Aires, Argentina

Start: April 2024
Duration: 1 year (with option)
Full time (Monday-Friday/40h)
100% Onsite

**Responsibilities**:
Work Experience: More than 24 months
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

**Other skills**:

- Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service
- Advanced knowledge in Customer Service Aptitude
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics
- Adherence to assigned schedule
- Adhering to documented policies, procedures and processes for nsc that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and high-end systems products
- Continuous improvement of service delivery.

**Qualifications**:
**Sound knowledge of**:

- Advanced knowledge in Computer Hardware
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices

If you are interested please contact me or send your CV to:
**Salary**: $4,637,884.90 - $12,986,077.71 per year

**Experience**:

- IT Support: 3 years (preferred)

**Language**:

- local language (preferred)
- english (preferred)

Expected Start Date: 29/04/2024

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