IT Support Engineer
hace 2 semanas
Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we've built. Want to join them?
Main purpose of the role & responsibilities in the business**:
As a Systems Support Engineer (Associate) in Kainos, you will be responsible for providing high quality, customer focused IT servicest.
You will be continually learning whilst being mentored and coached by talented colleagues who will help you learn, develop and grow.
Your key responsibilities will include:
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Contributing to a specialism - you will be a contributor in a number of support areas. You will be expected to autonomously look for ways to contribute to improving the service.
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Undertaking a range of routine and IT systems administrative tasks - you will be supported by colleagues to execute these tasks while you develop your skills and actively participate in knowledge sharing.
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Creating documentation - you will be documenting re-occurring issues and processing to build out the team's external and internal facing knowledge base.
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Working as part of a team and developing others:
- you'll work as part of a team to deliver high-quality support to the business and be expected to assist in fostering an open and inclusive culture in all you do. You will be required to mentor and guide trainee-level engineers, helping them to understand processes.
Minimum (essential) requirements**:
- Experience in providing IT support and solving low/medium and complex problems.
- Awareness of latest technology trends and the ability to actively keep up to date with technological developments.
- Awareness of the commercial impact that technical services can have on an organisation.
- We all work in teams here in Kainos a proven ability of strong team skills, including taking direction from others, is crucial.
- Ability to deliver tasks within a given timeframe
- Ability to adapt and change to fluid processes
Desirable:
- Experience in working in a customerfacing environment and helping with customerrelated issues.
WHO YOU ARE:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people's lives.
Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do.
We expect everyone to display our values by being
determined in how obstacles are overcome;
honest when dealing with others;
respectful of how you treat others;
creative to find solutions to complex problems and
cooperative by sharing information, knowledge and experience.
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