Product Support Engineer

hace 2 semanas

Buenos Aires, Argentina CookUnity A tiempo completo
CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs.

With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.


By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth.

CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.


What we're looking for:

  • We are looking for a Product Support Engineer with solid analytical and problemsolving skills, capable of communicating effectively with tech and business areas, along having a basicmid level of technical background to run basic queries

The Role:


The Product Support Engineer owns the tracking of any incident that may impact our systems, by collaborating with the Customer Support team and the Engineering team.

The main tasks of this role are to consolidate, organize, categorize, detect important issues, and generate detailed reports.


You'll be reporting directly to our Product Support Manager and you will participate together in the definition of OKRs, constant improvements, and help with the expansion of the team as our operation keeps doing so nationwide.

This is a full-time hire.

Responsibilities:

  • Administrate the Product Support Backlog.
  • Keep the CX, Tech, and Business teams uptodate.
  • Quicksolve issues.
  • Gather relevant info to help the problemsolving of incidents by the Tech team.
  • Check our monitoring tools and react to alerts.
  • Build detailed reports.
  • Do the initial research of new incidents and categorize them.
  • Availability for the oncall rotation.

Qualifications:

  • You have 58 years of experience as a product support analyst, business analyst, functional analyst, or related field.
  • Have strong analytical skills.
  • You are a problemsolver and a DOer.
  • You are familiar with Agile Methodologies, and you know how to write detailed user stories.
  • Be able to run basic SQL queries.
  • Knowledge of an API tool like Postman and being able to perform basic tests with it.

Benefits:

Get paid in USD, Crypto, Euro, ARS. Whatever your choice We use Deel to make things easier for you

Work remotely:
design the life that you want.

  • Enjoy 15 days of vacation each year from start date.
16 fully paid Argentinean holidays.

Get a MacBookAir (upgraded version).

Wellness benefit:
Gympass subscription, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from
Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid.
Compassionate Leave: 3-5 days each time the need arises.
‍ Personalized English coach

  • CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability._

  • Product Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina CookUnity A tiempo completo

    CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of...

  • Support Engineer

    hace 2 meses

    Buenos Aires, Argentina MicroStrategy Brasil A tiempo completo

    MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer **in our Argentina Delivery Center and take your career to the next level! The Support Engineer...

  • Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer** in our Argentina Delivery Center and take your career to the next level! The...

  • Support Engineer

    hace 4 semanas

    Buenos Aires, Argentina MicroStrategy Brasil A tiempo completo

    MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer **in our Argentina Delivery Center and take your career to the next level! The Support Engineer...

  • Support Engineer

    hace 4 semanas

    Buenos Aires, Argentina MicroStrategy Services Corp. A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a Support Engineer in our Argentina Delivery Center and take your career to the next level! The...

  • Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina MicroStrategy Services Corp. A tiempo completo

    Company DescriptionMicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people.Join us as a Support Engineer in our Argentina Delivery Center and take your career to the next levelThe Support...

  • Product Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina CookUnity A tiempo completo

    CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining...

  • Product Support Engineer

    hace 1 semana

    Buenos Aires, Argentina Singular A tiempo completo

    We're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you...

  • Product Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Singular A tiempo completo

    We're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you...

  • Network Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina Tekskills Inc A tiempo completo

    **Job Title: Network Support Engineer** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: VC/Netcool Admin work, Monitoring /alerting. Chat and Phone Support, DCO escalations **Job Type**: Contract

  • Product Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina AppDirect A tiempo completo

    **About AppDirect** Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one...

  • IT Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina Sterlington, PLLC A tiempo completo

    **Position Title**: IT Support Engineer (Remote) **Contract**: Full-time, independent contractor **Location**:South America **Salary**:TBC based on experience and location **Description**: A well-established and growing international law firm is looking for an IT Support Engineer to join our growing team. **Our Firm**: We are seeking a dynamic person...

  • IT Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Sterlington, PLLC A tiempo completo

    Position Title: IT Support Engineer (100% Remote)Contract: Full-time, Independent ContractorLocation:South America, EuropeDescription:A well-established and growing international law firm is looking for an IT Support Engineer to join our growing team.Our Firm:We are seeking a dynamic person with a passion for entrepreneurship and sophisticated work. Join our...

  • Customer Support/devops Engineer- Remote

    hace 3 semanas

    Buenos Aires, Argentina SA technologies inc A tiempo completo

    Looking for a Customer support/DevOps engineer Need someone technical but is more support oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)

  • Systems Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina Kainos A tiempo completo

    **Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?** **Job Profile title**: Senior Systems Support Engineer **Main purpose of the role & responsibilities in the **business**: As a Senior Systems Support...

  • Application Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina amdocs A tiempo completo

    **Job ID**:171238 **Required Travel**: Minimal **Managerial - No** **Location: Buenos Aires, Argentina (Hybrid)** **Who are we?**: **In one sentence**: Responsible for providing outstanding technical support to extensive customer base. Keeps ownership for the resolution of sophisticated technical problems, including debugging, simulations, locating bugs,...

  • Product Engineer

    hace 2 semanas

    Buenos Aires, Argentina Flowserve Corporation A tiempo completo

    Role Summary:The Product Engineer reports to the Engineering Supervisor. He/she is also responsible for the preparation of detailed drawings, assembly drawings, bills of materials, parts code management based on API 682, API 614, ASME Section XIII Division 1, customer and Flowserve specifications, calculations, material selection and technical assistance to...

  • Systems Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Kainos A tiempo completo

    Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we've built. Want to join them?Job Profile title: Senior Systems Support EngineerMain purpose of the role & responsibilities in the business**:As a Senior Systems Support Engineer (Senior...

  • IT Support Engineer

    hace 6 días

    Buenos Aires, Argentina Sterlington, PLLC A tiempo completo

    **Position Title**: IT Support Engineer (100% Remote) **Contract**: Full-time, Independent Contractor **Location**:South America, Europe **Description**: A well-established and growing international law firm is looking for an IT Support Engineer to join our growing team. **Our Firm**: We are seeking a dynamic person with a passion for entrepreneurship...

  • Technical Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Devlane A tiempo completo

    Hello there We are Devlane, a software development company with presence across all of LATAM, that's currently offering staff augmentation services to clients around the world, with a special focus in North America.With us, you'll have a real opportunity to shine and leave a footprint on the project you are assigned to since most of our clients are modern...