Customer Care Professional with advanced German

Customer Care Professional with advanced German & English skills - Membership Rewards Join to apply for the Customer Care Professional with advanced German & English skills - Membership Rewards role at American Express 2 days ago Be among the first 25 applicants As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day—from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry‑leading training and ongoing coaching, learning what it means to continually set the standard for world‑class, customer‑first service. Find your place in service on #TeamAmex . How will you make an impact in this role? As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services. Main responsibilities Attend customer's calls in order to follow up on their cases. Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast‑paced, structured environment. Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy. Grow and nurture customer relationships on every interaction that results in measurable customer value. Document necessary account information and offer custom solutions that benefit the customer. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality. Skills & Qualifications Fluency in writing and speaking in advanced German; English is a must. Operating in a Monday‑Friday environment with availability 8am‑2pm, with flexibility for holidays or weekends. Demonstrated resiliency in a fast‑paced, metric‑driven environment with proficient multitasking and navigation in a Windows environment. Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. Demonstrated consultative experience, ability to influence, resourceful. Exceptional listening and relationship building skills. Creative problem‑solving, eager to find customized solutions. Experience owning or working in a small business is a plus. High school diploma or equivalent required. Bachelor’s degree preferred—education benefits available. Service vocation to contact customers. Benefits Competitive base salaries Bonus incentives Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Seniority Level Entry level Employment Type Full time Job Function Other #J-18808-Ljbffr