Customer Care Professional with Advanced Italian

hace 3 días

Municipio de Esquel, Argentina American Express A tiempo completo

Customer Care Professional with Advanced Italian & English skills - Credit Balance Refund Join to apply for the Customer Care Professional with Advanced Italian & English skills - Credit Balance Refund role at American Express . At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to backing our customers, communities, and colleagues. As part of Team Amex, you will experience comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Responsibilities Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast‑paced, structured environment. Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and articulating the best solution to drive brand advocacy. Grow and nurture customer relationships on every interaction that results in measurable customer value. Document necessary account information and offer custom solutions that benefit the customer. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality. Attend customer's calls to follow up on their cases. Qualifications Fluency in writing and speaking in advanced Italian & English is required. Position operates Monday‑Friday with availability from 8 am–2 pm; occasional holidays or weekends may be required. Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong communication. Demonstrated consultative experience, ability to influence, and resourcefulness. Exceptional listening and relationship‑building skills. Resilience in a fast‑paced, metric‑driven environment with proficient multitasking on Windows. Creative problem‑solving and eagerness to find customized solutions. Experience owning or working in a small business is a plus. High school diploma or equivalent required. Benefits Competitive base salaries Bonus incentives Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities SENIORITY LEVEL Entry level EMPLOYMENT TYPE Contract JOB FUNCTION Other Offer of Employment Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr

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