Customer Care Professional with advanced Italian

Customer Care Professional with advanced Italian & English skills - Card Member Maintenance & Inquiries Join to apply for the Customer Care Professional with advanced Italian & English skills - Card Member Maintenance & Inquiries role at American Express Opportunity At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Role Overview As a Customer Care Professional in Back office, your goal is to provide exceptional Relationship Care on every interaction to drive brand loyalty. You will evaluate and analyze account information, recommend tailored solutions, and reinforce the benefits of membership by providing relevant offers that deepen customer engagement. Responsibilities Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy. Grow and nurture customer relationships on every interaction that results in measurable customer value. Document necessary account information and offer custom solutions that benefit the customer. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality. Skills & Qualifications Fluency in writing and speaking in advanced Italian; English is a must. Requires Monday – Friday availability, ranging from 8 AM to 2 PM; flexibility for holidays or weekends. Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment. Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. Demonstrated consultative experience, ability to influence, resourceful. Exceptional listening and relationship building skill. Creative problem‑solving, eager to find customized solutions. Experience owning or working in a small business a plus. High school diploma or equivalent required. Bachelor’s degree preferred – education benefits available. Service vocation to contact customers. Benefits Competitive base salaries Bonus incentives Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Details Seniority level: Entry levelEmployment type: ContractJob function: Other Referrals increase your chances of interviewing at American Express by 2x. Get notified about new Customer Care Professional jobs in Buenos Aires, Buenos Aires Province, Argentina . #J-18808-Ljbffr