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Support Specialist We are looking for an awesome Support Specialist to join our team Summary: $5.77 USD per hour ($12,000/year) 40 hours per week (expected to be on Zoom the whole time) Schedule: 9am to 5pm CST HubStaff productivity tracking software will be installed on your computer to monitor screen and track activity Provide fast, friendly support by responding to client messages, helping schedule meetings, and answering basic questions Coordinate between clients and team members for smooth communication and timely follow‑ups Track issues, document feedback, and Escalate complex requests to improve overall client experience Paid Time Off (PTO) Education Reimbursement We do NOT offer healthcare benefits We do NOT provide a company computer We do NOT provide wifi You must have a reliable computer, strong wifi, a good webcam, and a quiet place to work Role (What you will do) Respond to customer messages quickly Notify team members when their appointments arrive on Zoom Help clients schedule meetings or calls Meet with clients to answer basic questions Follow up with clients to confirm satisfaction or resolve open issues Document client interactions and feedback in HubSpot Troubleshoot common issues Coordinate with marketing and sales teams to ensure smooth client onboarding Escalate complex issues to the right department Maintain a positive, professional tone in all communication About Event Hawk Event Hawk is the leading Party Rental Business Marketing Software company in the United States and has helped 2,000+ party rental company owners grow their business. This role at Event Hawk will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference. Core Values We Lead – We are a reliable team that gets the work done. We hold ourselves accountable, take initiative without being told, and adapt to persevere in any situation. We Learn – We routinely search for new ways to be better, drive innovation through data‑driven insights, and continuously prepare ourselves for the future. We Collaborate – We love working with our customers, industry leaders, and our own team to tackle challenges and create new possibilities. We Make It Fun – We foster an atmosphere of enjoyment for our team members, customers, and the community we serve. Hiring Process We receive a high volume of applications, making it difficult to interview everyone. To streamline our hiring process, we’ve implemented a 3‑step system. Once you’ve applied for the job on LinkedIn, you’ll be required to submit a video introduction. From there, we review the videos and select candidates to move forward to the interview stage. Step 1: Apply for the job on LinkedIn. Step 2: Add our founder Tariq as a connection on LinkedIn: Step 3: Watch this video: Seniority level Entry level Employment type Full‑time Industries Advertising Services Referrals increase your chances of interviewing at Event Hawk by 2x. #J-18808-Ljbffr
