Customer Support Specialist
hace 3 semanas
Overview Customer Support Specialist (SaaS) - Contractor Argentina Join to apply for the Customer Support Specialist (SaaS) - Contractor Argentina role at vcita . Location: St. Petersburg, Florida (hybrid role: 3 days/week in office). What You’ll Do Provide friendly, solution-oriented support to vcita users via Zendesk tickets, live chat, Zoom, and phone — always aiming to deliver an excellent customer experience Respond to a wide range of customer questions and challenges, from account setup to troubleshooting issues, with empathy, patience, and professionalism Recreate and replicate user-reported issues to better understand problems and provide accurate, effective solutions Collaborate with teammates and cross-functional partners to resolve more complex tickets and ensure every customer feels heard, supported, and valued Capture and share customer feedback, bugs, and feature requests with our R&D team to help improve the vcita experience for all users Continuously grow your knowledge of the vcita platform so you can confidently guide customers and contribute to team learning Who You Are Customer-Focused: You genuinely enjoy helping people and go the extra mile to ensure they feel heard, supported, and satisfied. You advocate for the customer experience in every interaction Tech-Curious: You love digging into software, figuring things out, and helping others do the same. You approach technical challenges with curiosity Clear Communicator: You tailor your tone and style to meet the moment and explain things simply and kindly Detail-Oriented Problem Solver: You notice the small things that make a big difference and follow through to ensure issues are fully resolved Coachable & Growth-M minded: You take feedback well and are open to learning new tools, techniques, or workflows Self-Motivated & Collaborative: You take ownership of your work and thrive in a team that shares knowledge and wins Reliable & Adaptable: You stay calm under pressure and adjust easily when priorities shift Requirements Must be available to work Monday–Friday, 7:00 am – 4:00 pm Pacific Time Prior experience in a customer-facing support role in a SaaS or software environment Strong written and verbal communication skills with the ability to explain technical concepts clearly Comfort working across multiple channels (email, chat, phone, video) and managing multiple tasks in a fast-paced environment Bonus Points Experience in a start-up or high-growth environment Exposure to or curiosity about basic HTML, CSS, or tools that use APIs or SQL (no coding required) Benefits Competitive pay and stock options Comprehensive health benefits package — 100% of premiums paid for health, dental, vision, life, and disability 50% of dependents’ premiums 401k with employer match Health Spending Accounts with company contribution Observed holidays, generous PTO Generous parental leave Frequent team events and a collaborative, supportive culture Disclaimer: vcita is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sex, sexual orientation or other protected characteristics. vcita is an E-verify employer. Additional Information Note: The role is listed in the Greater Buenos Aires area for notification purposes; this position is based remotely in Argentina as described above. #J-18808-Ljbffr
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