Medical Intake Specialist

hace 3 días


Buenos Aires, Argentina Western Union Financial Services, Inc. A tiempo completo

Medical Intake Specialist (Aba Required, High English Fluency) Argentina OpsArmy Overview Are you a highly empathetic, fluently English-speaking professional with prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care? We are seeking a dedicated Medical Intake Specialist to serve as the critical first point of contact for prospective families. Your exceptional communication skills and background in ABA will ensure a supportive and smooth entry into care. Core Requirements & Qualifications Industry Expertise: Must have prior Applied Behavioral Analysis (ABA) therapy experience for Autism care. Communication: High English fluency is mandatory, along with strong phone presence and excellent communication skills. Experience: 2+ years of experience in patient intake, customer service, or healthcare operations. Tech Skills: Familiarity with Salesforce or similar CRM systems. Preferred: Bilingual (English/Spanish) strongly preferred. General: Bachelor's degree or equivalent work experience preferred. Detail-oriented with excellent organizational skills. Key Responsibilities Outreach & Initial Screening: Make prompt outreach calls to prospective families immediately following their online inquiry. Conduct comprehensive intake screenings to collect missing information and determine initial eligibility for services. Provide empathetic support, serving as a trusted guide from the first family touchpoint. Lead Management & Documentation: Accurately record and manage all intake data in Salesforce, ensuring meticulous record‑keeping. Convert qualified leads into opportunities for the next stage and hand off to the appropriate teams for benefits verification and authorization. Conversion & Follow‑Up: Proactively re‑engage families who have stopped communication to ensure a strong client conversion rate. Provide necessary support for after‑hours and weekend intake coverage to maximize client capture rate. Collaboration & Quality Assurance: Work closely with managers to strictly follow Standard Operating Procedures (SOPs) and Quality Assurance (QA) expectations. Collaborate effectively with cross‑functional teams (Clinical and Revenue Cycle Management) to ensure a smooth transition from intake to active care. #J-18808-Ljbffr



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