Service Desk Agent
hace 2 semanas
Service Desk Agent (with Portuguese) Join to apply for the Service Desk Agent (with Portuguese) role at Cognizant . About The Role As a Service Desk Agent, you will make an impact by being the first point of contact for users seeking technical assistance, ensuring their productivity and satisfaction through timely and effective support. You will be a valued member of the CIS team and work collaboratively with other support tiers and technical teams to resolve issues and fulfill service requests. In This Role, You Will Respond to user inquiries via phone, email, chat, or ticketing systems, ensuring accurate logging and categorization of incidents. Perform initial troubleshooting of hardware, software, and basic network issues, resolving them at first contact whenever possible. Escalate complex or unresolved issues to Level 2/3 support teams while maintaining user communication. Process standard service requests such as software installations, account management, and access permissions. Document all actions taken and contribute to knowledge base articles to improve resolution efficiency and promote self‑service. Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in city, state. Regardless of your working arrangement, we are here to support a healthy work‑life balance through various wellbeing programs. What You Need To Be Considered Proficiency in troubleshooting common hardware and software issues. Familiarity with operating systems (Windows, macOS) and business applications (e.g., Microsoft Office Suite). Experience using ticketing/ITSM systems such as ServiceNow or Remedy. Basic understanding of networking concepts (TCP/IP, DNS, VPN) and user account management (e.g., Active Directory). Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical users. These Will Help You Stand Out Experience with remote support tools. Ability to remain calm and efficient under pressure, especially during high‑impact incidents. Strong organizational skills and attention to detail in managing multiple requests. A customer‑centric mindset with a focus on delivering excellent support. Experience contributing to documentation and knowledge management initiatives. Advanced level of Portuguese and Spanish. Basic/intermediate level of English. Benefits A career in one of the largest and fastest growing IT services providers worldwide. Ongoing support and funding with training and development plans. Opportunity to work for leading global companies. Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus, and many other benefits that we will share during the selection process. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: IT Services and IT Consulting and Business Consulting and Services Note: This job posting represents a potential future opportunity. Currently, the position is not open. #J-18808-Ljbffr
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Service Desk Analyst
hace 2 días
Municipio de Esquel, Argentina Lenovo A tiempo completoJoin or sign in to find your next job Join to apply for the Service Desk Analyst role at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision...
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Cloud & IT Service Desk Agent — Growth & Training
hace 2 semanas
San Miguel de Tucumán, Argentina Cognizant A tiempo completoA leading IT service provider is seeking a Service Desk Agent in San Miguel de Tucumán, Argentina. Responsibilities include providing customer support, logging service tickets, and collaborating with IT teams. Ideal candidates have advanced skills in Spanish and English, and a Bachelor's degree background. This full-time position offers a hybrid work model...
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Service Desk Team Leader
hace 2 semanas
Municipio de Esquel, Argentina Cognizant A tiempo completoAbout The Role As a Service Desk Team Leader, you will be responsible for managing a team of operators who handle help desk requests via incoming calls, chat, and email. You will conduct effective resource planning to maximize productivity, design and analyze reports to identify performance gaps, coach the team accordingly, and monitor SLAs in real time to...
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Service Desk Agent
hace 4 días
San Miguel de Tucumán, Argentina Cognizant A tiempo completoPosition Overview By joining Cognizant as a Service Desk Agent , you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud...
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Senior IT Service Desk Analyst
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Municipio de Esquel, Argentina ASAPP A tiempo completoOverview ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks...
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Service Desk Agent
hace 7 días
San Miguel de Tucumán, Argentina Cognizant A tiempo completoPosition Overview By joining Cognizant as a Service Desk Agent , you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud...
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Customer Service Agent
hace 3 semanas
Municipio de Esquel, Argentina Simplistic A tiempo completoSimplistic – Buenos Aires, Argentina Simplistic is looking for a Customer Service Agent to support our Customer Support Team. The Support Team is far more than customer service. Using chats, phone calls, and emails, you'll listen, teach, problem solve, and explore growth opportunities with Simplistic merchants. You will be a business coach, helping...
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IT Service Desk Analyst
hace 7 días
Municipio de Neuquén, Argentina Tecpetrol A tiempo completoTecpetrol busca IT Service Desk Analyst /Soporte OnSite VIP para desempeñarse en sus oficinas en Neuquén. Se requieren más de 3 años de experiencia brindando Soporte Técnico a usuarios finales y en mesa de ayuda, manejando distintas herramientas de IT. Serán sus funciones principales: Brindar asistencia de manera On Site y Remota a los Directores,...
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Help Desk Representative
hace 4 semanas
Municipio de Esquel, Argentina NCR Atleos A tiempo completoJoin to apply for the Help Desk Representative role at NCR Atleos Continue with Google Continue with Google 4 days ago Be among the first 25 applicants Join to apply for the Help Desk Representative role at NCR Atleos Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google...
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Municipio de Esquel, Argentina Four Seasons Hotels and Resorts A tiempo completoA luxury hotel chain in Argentina is seeking a dedicated Bell Desk Attendant for full-time employment. The successful candidate will be responsible for greeting guests, managing luggage deliveries, and ensuring outstanding hospitality. This role involves assisting guests with inquiries and performing various tasks to enhance the overall guest experience....
