Digital and Tech Services Delivery Lead

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Ubicación: Buenos Aires (On-site)Área: Digital & Tech – Manufacturing Site SupportTipo de puesto: Full-time, Presencial Reporta a: Tech Partner – Buenos Aires QSCP Tech Sobre el rol En Haleon Argentina buscamos un/a Site Service Lead para incorporarse al equipo local de Digital & Tech. Su misión será garantizar la operación estable y segura de la infraestructura tecnológica del sitio, incluyendo redes, hosting, soporte en sitio, impresión y comunicaciones, trabajando en estrecha colaboración con equipos técnicos locales y regionales. Responsabilidades principales Liderar las operaciones diarias de infraestructura (redes, hosting) y servicios IT (deskside support, terceros). Gestionar y escalar incidentes tecnológicos, minimizando interrupciones en la operación. Fungir como punto de contacto local con equipos centrales y regionales de Tech. Colaborar con áreas como Ingeniería, Producción, Warehouse, Laboratorio y Calidad en temas con dependencias OT/IT. Monitorear métricas de servicio en ServiceNow, coordinar auditorías y gestionar acciones correctivas. Ejecutar actividades propias de compliance: Change Control, Risk Management, Incident Management y estándares EHS y GMP. Identificar oportunidades de mejora digital y de infraestructura. Asegurar que todas las tareas se realicen conforme a normativas regulatorias y políticas corporativas. Requisitos Formación Analista de Sistemas, Administración de Redes o carreras afines. Nivel de Inglés: Avanzado Experiencia 5 años en puestos similares, en entornos de manufactura regulada (FMCG, healthcare, consumer goods). Conocimientos técnicos Infraestructura: redes, hosting, servicios cloud. Experiencia con Azure y PowerApps (deseable). Conocimientos en entornos regulados, ITMS/QMS, GMP. Herramientas como ServiceNow. Experiencia o exposición a OT/IT. Agile, Lean o Six Sigma (deseable). Habilidades interpersonales Capacidad de comunicar temas técnicos en términos de negocio. Autonomía para gestionar tareas y prioridades. Buena relación con distintos stakeholders internos y proveedores externos Qué ofrecemos Como talento identificado como , tendrás la oportunidad de crecer rápidamente dentro de la estructura, desarrollándote en un rol con impacto directo en la operación de un sitio de manufactura. Serás parte de iniciativas clave junto a equipos globales de tecnología y contarás con oportunidades reales para impulsar mejoras e innovaciones dentro del entorno productivo.  Job Posting End Date Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.  Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.