Support Specialist

About SAP We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the Team Support Specialist for Order‑to‑Fulfill topics. Your priority focus is on our internal customers – sales and customer success roles who require reliable, qualitative, accurate, and professional assistance on both transactional and business‑related questions. About the Role As a Support Specialist you will work efficiently within and across the organization – collaborating with direct and extended peers, building relevant relationships, and developing your process, technology and business knowledge to resolve issues and proactively position the topics you support. What You’ll Do Handle end‑user inquiries – detect the problem, troubleshoot, dispatch, and close the issue. Work in a multi‑channel environment where support is provided via chat, call‑out, and ticketing. Engage in simple exchanges or more complex consultations based on your growing levels of expertise. Exchange best practices and follow standard execution models to help our team be most efficient. Participate in, contribute to, or host learning and networking activities to consistently grow know‑how and collaboration. Contribute input or take the lead of scope‑related or process‑related projects. What You Bring Customer‑service attitude: polite, helpful, quality‑oriented, and inquisitive. Comfortable working on repetitive technical tasks, with workflows or ticketing systems, adhering to SLAs. Analytical skills: ask the right questions to identify the best solution path. Fast learner: curious and dedicated. Cloud know‑how, ideally with experience in Cloud sales processes, provisioning, or fulfillment. Multitasking / prioritization skills. Good communication skills. Works well in virtual environments; knows how to build their network. Fluent in written + spoken English; Spanish or Portuguese is a benefit. Education & Job Experience Bachelor’s degree or equivalent working experience preferred. 5+ years of experience in Customer Support, Operations and/or Technical Support role. Experience with Provisioning and Cloud Fulfillment processes or services as well as core sales solution will be a benefit. Bring out Your Best We win with inclusion. Inclusion, Health & Well‑being SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. Equal Opportunity Employment Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: | Work Area: Sales Operations | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI‑Hybrid #J-18808-Ljbffr