Field Services Manager

Join or sign in to find your next job Join to apply for the Field Services Manager role at Cognizant About The Role As a Field Services Manager, you will play a strategic role in managing IT services, ensuring high performance, security, and innovation. Your mission is to analyze, design, and implement systems that drive the digital transformation of the business, provide advanced technical support, and continuously improve infrastructure and applications. You will be a key technical and operational reference, collaborating closely with clients, service providers, and internal teams. In This Role, You Will Oversee the development, installation, configuration, and administration of IT systems. Manage project timelines, documentation, and deliverables. Analyze network and infrastructure data to identify inefficiencies and issues. Monitor IT systems and networks for viruses, malfunctions, and errors. Troubleshoot technical problems and develop effective solutions. Prepare network analyses, data reports, and operational manuals. Train engineering teams on new systems, protocols, and best practices. Stay up to date with the latest developments in technology, protocols, and industry standards. Perform additional tasks as required by the project or client. Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. What You Need To Have To Be Considered Bachelor’s degree in Systems Engineering. 5–7 years of experience as an IT services manager or systems administrator. ITIL Foundation (preferred). ISO 27000 knowledge (preferred). English level B2. These Will Help You Stand Out Multicultural competencies and ability to adapt to diverse environments. Strong business acumen and understanding of industry goals. Ability to build strong networks and foster teamwork. Digital agility and adaptability to technological transformation. Proficiency in digital tools for task execution, communication, and collaboration. Benefits A career in one of the largest and fastest growing IT services providers worldwide. Ongoing support and funding with training and development plans. Opportunity to work for leading global companies. Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus, and many other benefits that we are going to share during the selection process. Cognizant siempre está buscando talento. Continuamente buscamos candidatos que colmen las expectativas del negocio. Este aviso laboral representa un potencial trabajo futuro dentro de nuestra compañía. Si bien la posición no está abierta actualmente, queremos darte la oportunidad de expresar tu interés en futuras oportunidades. Si estas vacantes se activan, te contactaremos y en ese momento podrás definir si te interesa o no participar del proceso de selección. Gracias por tu interés #J-18808-Ljbffr