Customer Success Manager
hace 4 semanas
## Customer Success ManagerArgentina · Full-time#### About The PositionMize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.As a CSM at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development. The position is fully remote.Responsibilities:* Building and managing long-term relationships with our clients* Enhancing client results and proactively pushing for expansion* Enhancing customer experience through product support* Conduct onboarding and training sessions for clients* Analyze and provide insights on client-business interactions* Utilize data to identify opportunities for improvement and growth* Handle customer requests and complaints effectively and promptly* Work towards solutions that align with both customer needs and company objectives* Manage communication infrastructure to ensure efficient and effective client communication#### Requirements* 5+ Years of experience in Customer Success roles \ Account Management roles \ Project Management roles* Experience within the high-tech industry \ tourism industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients* Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantage* Knowledge of the Travel domain and industry - advantage* Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services* Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company* Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments* Previous experience in a hypergrowth startup environment and mindset - advantage* English, Spanish and Portuguese - Native level, both Written and Verbal with excellent communication skills a Must#J-18808-Ljbffr
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