Service Desk Team Lead
hace 2 semanas
Join to apply for the Service Desk Team Lead role at Cognizant 6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About The Role As a Service Desk Team Lead , you will make an impact by leading a team of operators who manage service desk requests via phone, chat, and email. You will be a valued member of the IT Infrastructure team and work collaboratively with other Team Leads and Service Desk leadership to ensure operational excellence. In This Role, You Will Lead and coach a team of Service Desk agents to meet performance and SLA targets. Monitor real-time data and ensure adherence to service level agreements. Analyze reports to identify performance gaps and implement action plans. Provide feedback and conduct regular coaching sessions to drive continuous improvement. Coordinate hybrid work schedules with other Team Leads to ensure coverage. Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days per week onsite in our Tucumán office and 3 days remote. What You Need To Have To Be Considered 2+ years of experience leading teams in Service Desk or Call Center environments. Advanced English proficiency; fluent Spanish and Portuguese. Strong organizational skills and ability to manage multiple priorities. Proficiency in Microsoft Office (Excel intermediate level required). Experience with Service Desk tools (e.g., ServiceNow, Avaya CMS Supervisor, NICE). These will help you stand out Strong analytical skills for data interpretation and reporting. Ability to adapt quickly in a dynamic environment. Goal-oriented mindset with proven success in driving team performance. Familiarity with CRM systems and contact center technologies. Schedule: Monday to Friday, 11:00 AM – 8:00 PM (initial training for two weeks from 9:00 AM – 6:00 PM). Start date: Immediate availability. Benefits A career in one of the largest and fastest growing IT services providers worldwide. Ongoing support and funding with training and development plans. Opportunity to work for leading global companies. Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. #J-18808-Ljbffr
-
Hybrid Service Desk Team Lead: Drive SLA Excellence
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Cognizant A tiempo completoA global IT services provider is seeking a Service Desk Team Lead in Neuquén, Argentina. In this hybrid role, you will lead a team of agents managing service desk requests and ensure operational excellence. Candidates should have over 2 years of experience, strong English skills, and proficiency in service desk tools. The company offers a competitive salary...
-
Front Desk Associate
hace 6 días
Municipio de Rincón de los Sauces, Argentina WeWork A tiempo completoJoin to apply for the Front Desk Associate role at WeWork Get AI-powered advice on this job and more exclusive features. About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United...
-
Client Service Team Leader
hace 4 semanas
Municipio de Rincón de los Sauces, Argentina JPMorganChase A tiempo completoOverview The Client Service team is a client facing group providing support for operation in US accounts to Subsidiary Banking, Local Large Corporates, FI and Non-bank FI clients. As the Payments Client Service Team Leader you will lead a team of Client Service Account Managers (CSAMs) with the expectation to coordinate, train, motivate and coach them as...
-
Relief Front Desk Agent
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Poetry Building Buenos Aires A tiempo completoGraphic, Multimedia and Interaction Designer We are looking for a reliable and organized person to join our team as Relief Front Desk Agent at our boutique hotel in Recoleta. About the role: This position covers various shifts including the regular staff’s days off and vacation periods, so schedule flexibility is essential. The role involves guest...
-
Pasante Service Desk Funcional
hace 4 semanas
Municipio de Esquel, Argentina SEIDOR A tiempo completoSEIDOR Buenos Aires, Buenos Aires Province, Argentina Si estás buscando tu primera experiencia profesional en una compañía innovadora, con un ambiente de trabajo excelente y muchas oportunidades de aprendizaje, ¡este es tu lugar! ¿Quiénes somos? SEIDOR es una empresa multinacional que brinda soluciones y servicios tecnológicos, impulsando la agilidad...
-
IT Service Desk Analyst
hace 4 semanas
Municipio de Neuquén, Argentina Tecpetrol A tiempo completoTecpetrol busca IT Service Desk Analyst /Soporte OnSite VIP para desempeñarse en sus oficinas en Neuquén. Se requieren más de 3 años de experiencia brindando Soporte Técnico a usuarios finales y en mesa de ayuda, manejando distintas herramientas de IT. Serán sus funciones principales: Brindar asistencia de manera On Site y Remota a los Directores,...
-
Bilingual Legal Front Desk Specialist — Remote
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Solvo Global Careers A tiempo completoA leading recruitment firm in Argentina seeks a Bilingual Virtual Receptionist to manage front desk operations. This full-time position requires strong communication skills in both English and Spanish, with 1-2 years of experience preferred. Your role will involve data entry, administrative support, and customer service. Ideal candidates are organized and...
-
Go-Highlevel Technical Support Specialist
hace 2 días
Municipio de Esquel, Argentina Builder Lead Converter A tiempo completoGo-Highlevel Technical Support Specialist Join to apply for the Go-Highlevel Technical Support Specialist role at Builder Lead Converter , a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales. Pay Range Base pay: $22,000.00/yr - $28,000.00/yr (your actual pay will be based on your skills and...
-
QA Team Lead
hace 4 semanas
Rincón de los Sauces, Argentina Improvado A tiempo completoImprovado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...
-
Sales Development Representative Team lead
hace 4 semanas
Municipio de Rincón de los Sauces, Argentina Payoneer A tiempo completoSales Development Representative Team Lead Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in...
