NA Partnerships Support Specialist

hace 3 semanas

Argentina Matific A tiempo completo

Overview ABOUT MATIFIC Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 100+ countries we are helping educate the youth and bring equality to education. With over $50M USD invested and a global team of over 200+ employees, we are committed to achieving our goals. We’ve also picked up a number of awards including numerous CODiEs, Academics’ Choice and Edtech Digest to name a few. THE ROLE This is a newly created role due to the growth of our North American portfolio of customers. As a Customer Support Specialist, you\'ll be on the front lines of our customer experience. You’ll respond to support tickets, assist with data uploads, manage data integrity, and troubleshoot platform issues for users. This role is ideal for a passionate, customer-focused high performer with exceptional interpersonal and problem-solving skills, fluent English communication, and a strong desire to grow in a dynamic EdTech environment. Responsibilities Respond promptly and accurately to support tickets from users and our team in North America and English-speaking markets. Investigate issues, identify root causes, and guide users to solutions. Escalate complex issues to engineering, product, or senior support as needed. Manage data uploads, such as class rosters, student data, school/district bulk uploads. Validate, clean, and maintain data integrity for user accounts, courses, and school records. Monitor and follow up on pending tickets to ensure timely resolution. Help produce and maintain internal and external documentation (FAQs, knowledge base articles, internal playbooks). Collaborate cross-functionally with Product, Engineering, and Operations teams to address bugs, feature requests, and system improvements. Analyze support patterns and suggest process improvements. Provide occasional training or walkthroughs to users (via email, video, or calls). Qualifications Essential Qualifications & Skills: High level of English proficiency (written and spoken). Strong interpersonal and customer-oriented mindset. Excellent communication skills. Comfortable multitasking, managing multiple tickets, and prioritizing workloads. Strong attention to detail and a mindset for accuracy. Ability to learn software tools quickly and adapt. Problem-solving attitude, curiosity, and willingness to dig into issues. Comfortable working in an international team environment. Nice to Have / Plus: Previous experience in customer support, technical support, or helpdesk. Familiarity with support ticketing systems (e.g. Zendesk, Freshdesk, HelpScout). Experience in EdTech or educational environments. Benefits Opportunity to grow and develop your career in a fast-moving EdTech company. Exposure to cross-functional collaboration (Product, Engineering, Operations). A supportive, global team with a mission-driven culture. Training, mentorship, and ongoing learning. Hybrid flexibility, paid time off. Remuneration in USD. Location & Working Hours Hybrid Scheme (Office in Buenos Aires, DOT Mall area). Flexible hours (Most need to overlap with NA). How to Apply Please submit your resume in English. #J-18808-Ljbffr

  • Customer Support Specialist

    hace 4 semanas

    , , Argentina YozmaTech-Empowering Tech Entrepreneurs A tiempo completo

    Customer Support Specialist (LATAM) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from YozmaTech-Empowering Tech Entrepreneurs Meet the YozmaTech YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and...

  • Support Specialist

    hace 5 días

    Argentina Mize A tiempo completo

    Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real...

  • Customer Support Specialist

    hace 3 días

    Argentina SoundCampaign A tiempo completo US$24.000 - US$48.000 al año

    We are looking for people like youA growing tech company in the music industry is looking for English speakers for Customer Support Specialist to assist our customers with technical problems when using our platform.Attracts potential customers by answering product and service questions and suggesting information about other services on our platform.Customer...

  • Customer Support Specialist

    hace 7 días

    Argentina Neo Group A tiempo completo $30.000 - $60.000 al año

    Join the excitement with Neo Group, recruiting on behalf of our valued partner This is your chance to shake things up in the iGaming scene. Our partner isn't just expanding; they're revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this...

  • Remote Guest Support

    hace 4 días

    , , Argentina ScaleUp A tiempo completo

    A vacation rental management company is seeking a Customer Support Specialist to work remotely within LATAM. The role is focused on building relationships with guests, urging them to leave positive reviews. Candidates should be fluent in English and Spanish and possess strong sales and communication skills. This contractor position involves working weekends...

  • APAC Technical Support Specialist

    hace 1 semana

    , , Argentina ROLLER A tiempo completo

    A global SaaS company is seeking a Technical Support Specialist to join their Customer Support Team. The role requires addressing customer inquiries, troubleshooting payment system issues, and ensuring quality service. Ideal candidates will have 1-2 years of experience in SaaS or POS environments. This position involves hybrid working with flexible hours,...

  • Customer Support Specialist

    hace 6 días

    Cordoba, Argentina Metropolitan Area ID90 Travel A tiempo completo $300.000 - $450.000 al año

    Company:ID90 TravelPosition:Customer Support SpecialistThe candidate should be based inCórdoba, ArgentinaAbout ID90 TravelDid you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading...

  • Remote Product Support Specialist — Drive Product Quality

    hace 1 semana

    , , Argentina Linear A tiempo completo

    A modern software development platform is seeking a Product Support Specialist to enhance customer service and support. This remote role involves onboarding users, troubleshooting technical issues, and collaborating with the engineering team. The ideal candidate will have excellent communication skills and a passion for technology. The company offers...

  • Senior Partnerships Manager

    hace 2 días

    , , Argentina Sardine A tiempo completo

    Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised...

  • Senior Snapchat Partnerships Lead — Korea

    hace 2 días

    , , Argentina Aleph Group A tiempo completo

    A global digital advertising company is seeking a Senior Client Partner to support agencies and advertisers in South Korea. This role involves strategic collaboration with clients to develop impactful Snapchat campaigns, managing relationships, and analyzing performance metrics. Ideal candidates have over 7 years in digital advertising or marketing, strong...