Legal Intake Specialist
hace 1 semana
Legal Intake Specialist – 0977 – Buenos Aires, Argentina Apply through Bionic Talent. Base Pay Range USD 700 to USD 1000 per month. About the Client A personal injury law firm based in the U.S. handles a high volume of legal cases and prioritizes professionalism, responsiveness, and exceptional client support in every interaction. About the Role As a Legal Intake Specialist, you will serve as the first point of contact for clients, ensuring their questions and concerns are addressed promptly and professionally. This role involves managing client communications, assisting with administrative tasks, and supporting the intake manager and legal team. The ideal candidate will be organized, empathetic, and able to handle sensitive client matters with discretion and confidentiality. Key Responsibilities Handle inbound and outbound calls with professionalism and empathy. Assist clients by answering questions, scheduling appointments, and giving case status updates. Conduct preliminary screenings to determine whether a case qualifies. Accurately document client information in the firm’s case management system. Follow intake scripts, checklists, and workflows to ensure smooth client onboarding. Manage follow‑ups with potential clients to increase intake conversions. Coordinate communication between clients, attorneys, and case managers. Escalate urgent or sensitive matters to the appropriate team members. Provide exceptional customer service to ensure clients feel supported throughout the legal process. Qualifications 1+ year of experience in intake, customer service, call center, or administrative roles (U.S. law firm experience required). Strong English communication skills, written and verbal. Ability to multitask in a fast‑paced, high‑volume environment. High level of empathy, patience, and professionalism when speaking with clients. Strong attention to detail and accuracy in data entry and documentation. Self‑motivated with the ability to work independently and follow structured workflows. Comfortable speaking with distressed or emotional clients while maintaining professionalism. Proficient with Microsoft Office and quick to learn new software (CRM or case management systems). Reliable, organized, and committed to delivering high‑quality client service. U.S. law firm experience is required; personal injury experience is a plus. Position Details Position: Legal Intake SpecialistRemote Status: Fully RemotePreferred Location: Latin AmericaWorking Hours: 9 am – 5 pm ESTHolidays: US Federal HolidaysInternal Job ID: 0977 Other Information Seniority level: Entry levelEmployment type: Full-timeJob function: LegalIndustries: Human Resources Services #J-18808-Ljbffr
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