Senior Service Desk Analyst
hace 3 días
Description and Requirements The Lenovo Senior Service Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers.The Service Desk Analyst acts as a first level escalation point for our customer’s end users’ IT needs. End to end resolution owner for tickets escalated by the Level 1 analysts, using both technical and customer soft skills to provide resolutions for Incidents and Requests.Day to Day Task include:Monitor escalation ticket queues, ensuring incidents and requests are responded to within service level agreements (SLAs). Using telephone, emails, webchat and ITSM tickets, interpret user problems. Think analytically and use communication skills to walk customers through troubleshooting steps. Use personal experience or knowledge bases to identify solutions and possible side effects. Update incidents and requests within Lenovo’s ITSM system (update tickets). Where necessary, escalate incidents that are complex and cannot be resolved in accordance with the published escalation processes. Allocate the escalated ticket to the appropriate resolver group for action. Communicate next steps to the end user and maintain contact with the end user until a resolution is provided by self or an escalation group. Close tickets with Lenovo’s ITSM system. Supplement Lenovo’s knowledge base. Basic Qualifications:2-4 years previous experience in either an internal or outsourced service desk operation. Diploma or Degree in an IT related discipline or other IT Certifications Preferred Qualification:2-4 years previous experience in either an internal or outsourced service desk operation. Solid technical skills with hardware and operation systems Dell, Lenovo, HP, Apple hardware Microsoft Windows OS Internet Browsers Video Conference Tools (Teams, Zoom) Provide remote support and troubleshooting for VIP users Excellent customer communication skills, verbal and written. Ability to multi-task and handle pressure while keeping accuracy. Professional fluency in Spanish, Professional Competency in English Additional Locations : * Argentina * Argentina
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Senior Service Desk Analyst
hace 2 semanas
Buenos Aires, Argentina Hansen Technologies A tiempo completo**Senior Service Desk Analyst** **About the Role**: **Senior Service Desk Analyst **supports a wide range of systems and platforms both internally and externally. The analyst’s role is to perform initial diagnosis and wherever possible resolve incidents and requests in a timely manner for the end-user and where necessary escalate issues to other support...
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Service Desk Analyst
hace 6 días
Buenos Aires, Argentina Lenovo A tiempo completoDescription and Requirements The Lenovo Service Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers.The Service Desk Analyst – acts as...
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Service Desk Analyst
hace 4 días
Buenos Aires, Argentina Expereo A tiempo completoTHE ROLE: The Service Desk Agent is a customer facing role (24x7) and a part of Global Support operations team. across the globe. Service Desk Agent will work in shifts and be tasked with creating Cases for Support and / or Maintenance and pass them on to relevant Support teams [Case Manager (CM) / Senior Case Manager (SCM)] for further investigation and...
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Service Desk Analyst
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Grow UP HR A tiempo completoEstamos buscando un Service Desk Analyst para sumarse a su operación global 24/7, brindando soporte técnico a usuarios de todas las áreas del negocio, incluidos perfiles ejecutivos.El rol requiere autonomía, comunicación clara, capacidad de resolución y una fuerte orientación a la calidad del servicio. ResponsabilidadesBrindar soporte técnico en...
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IT Service Desk Analyst
hace 4 semanas
Buenos Aires, Argentina Tecpetrol A tiempo completoTecpetrol busca IT Service Desk Analyst / Soporte OnSite VIP para desempeñarse en sus oficinas de Buenos Aires. Se requieren más de 3 años de experiencia brindando Soporte Técnico a usuarios finales y en mesa de ayuda, manejando distintas herramientas de IT. Excelente presencia y personalidad. Funciones principales Brindar asistencia de manera On Site y...
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Service Desk Analyst
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Grow UP HR A tiempo completoDescripción del puesto Estamos buscando un Service Desk Analyst para sumarse a su operación global 24/7, brindando soporte técnico a usuarios de todas las áreas del negocio, incluidos perfiles ejecutivos.El rol requiere autonomía, comunicación clara, capacidad de resolución y una fuerte orientación a la calidad del servicio.ResponsabilidadesBrindar...
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IT Service Desk Analyst
hace 23 horas
Buenos Aires, Argentina Tecpetrol A tiempo completoTecpetrol busca IT Service Desk Analyst / Soporte OnSite VIP para desempeñarse en sus oficinas de Buenos Aires. Se requieren más de 3 años de experiencia brindando Soporte Técnico a usuarios finales y en mesa de ayuda, manejando distintas herramientas de IT.Excelente presencia y personalidad. Serán sus funciones principales: Brindar asistencia de manera...
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VIP IT Service Desk Analyst
hace 4 semanas
Buenos Aires, Argentina Tecpetrol A tiempo completoUna empresa de servicios de IT busca un IT Service Desk Analyst para brindar soporte a altos ejecutivos en Buenos Aires. Se requiere experiencia de más de 3 años en soporte técnico y un sólido conocimiento en herramientas como Windows 10 y Office 365. El candidato ideal debe tener habilidades de troubleshooting y una excelente atención al cliente para...
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Implementador Service Desk Ssr
hace 5 días
Buenos Aires, Argentina Web: A tiempo completoDescripción del empleo: En **StaffRock IT** nos encontramos sumando a nuestro team un **Implementador Service Desk Ssr **para colaborar con empresa que desbloquea el crecimiento exponencial de las startups B2B SaaS con experiência en IA y una metodología probada. **¿Cuál será tu misión?** Jugarás un papel crucial en la cutomatización,...
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Service Desk Engineer
hace 2 semanas
Buenos Aires, Argentina Hitachi Vantara A tiempo completoA leading digital transformation company based in Buenos Aires is seeking a Service Desk Analyst to assist users with IT issues. Responsibilities include diagnosing and resolving incidents, maintaining customer service standards, and logging support activities. Ideal candidates should be problem solvers with technical knowledge in multiple platforms. Join a...
