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At Influx, we deliver on-demand customer and technical support for global brands and tech companies 24 / 7 every day of the year. Our remote-first workforce spans multiple regions to ensure seamless high-quality support for clients worldwide. We are looking for a tech-savvy communicator who is fluent in English, confident speaking with customers via phone and virtual meetings, and passionate about solving problems. If you have a degree in Computer Science or a related technical field and enjoy combining people skills with technical expertise, this role is for you. About the Role As a Technical Support Agent at Influx, you will : Provide hands‑on technical support for customers in the app development, eCommerce and SaaS industries Diagnose and resolve complex software and integration issues Support API integrations, perform debugging and assist with bug identification and resolution Collaborate directly with customers through calls, chat and email, explaining technical concepts clearly Contribute to knowledge sharing and continuous improvement across the support team Maintain a professional, empathetic and proactive approach in every customer interaction What We’re Looking For Technical Skills Bachelor’s Degree (or higher) in Computer Science, Information Technology, Software Engineering or a related technical discipline (required) Experience supporting technical accounts including software applications, web platforms or APIs Strong understanding of bug identification, root cause analysis and troubleshooting methodologies Ability to read and interpret code for diagnostic purposes (such as JavaScript, Python or similar languages) Familiarity with API requests, error responses and integration logic Skilled in general IT troubleshooting and web technologies Soft Skills Fluent in English written and spoken with clear communication for customer calls and meetings Bubbly and engaging personality with a positive approach to customers and colleagues Active listener who shows empathy and patience when assisting customers Strong problem-solving and analytical thinking skills Excellent time management and ability to handle multiple support tickets efficiently Collaborative mindset with a passion for teamwork and continuous learning Hardware Requirements Minimum Processor: Intel Core i5 or AMD Ryzen 5 RAM: 8 GB Storage: 256 GB SSD Display: 15.6” Full HD (1920 x 1080) Operating System: Windows 10 or 11 Recommended Processor: Intel Core i7 or AMD Ryzen 7 RAM: 16 GB Storage: 512 GB SSD Operating System: Windows 11 Webcam and microphone for meetings and collaboration What We Offer Remote work flexibility with a global team Career growth opportunities with innovative clients Supportive and collaborative work culture Exposure to exciting technical projects worldwide Continuous learning and professional development Apply Now If you are a technical professional with strong communication skills, a friendly personality and a passion for problem-solving, we would love to hear from you. Join Influx and help us deliver world‑class technical support that makes a difference. #J-18808-Ljbffr
