IT Project Manager

hace 1 semana

Buenos Aires, Argentina Trafilea A tiempo completo

IT Project Manager (Remote) We're looking for an IT Project Manager (Client Engagement Manager) to lead client‑facing ITSM projects from implementation through to ongoing success. Start date: June 23rd 2025. Contract type: Indefinite – Contractor. Work hours: 8 am to 5 pm PST – 100% Remote. What You’ll Be Doing Lead ITSM solution implementations for new clients – making adoption frictionless and tailored. Be the main point of contact for assigned accounts, building trust and credibility. Monitor project health and account satisfaction to proactively detect risks. Track milestones, timelines, and deliverables – keeping everything and everyone on course. Escalate and follow up on technical issues with internal teams. Collect feedback and advocate for client needs across the company. Identify opportunities to expand value (cross‑sell/upsell) within existing accounts. What You Need to Succeed Must‑haves 5+ years in IT Project Management or related client‑facing roles. Strong communication skills in English – both spoken and written. Proven experience managing relationships with enterprise or mid‑market clients. Solid grasp of project tracking and KPI reporting. Problem‑solving mindset and critical thinking. Familiarity with CRM and Project Management tools (e.g., Jira, Asana, Salesforce). Nice‑to‑haves ITIL Certification. Hands‑on experience with ITSM tools like ServiceNow or Jira Service Management. Our Recruitment Process Initial Interview  – 60 minutes with our Talent Acquisition Specialist. Culture Fit  – 30 minutes with our Team Engagement Manager. Final Stage  – 3 meetings of 30 minutes each to meet the Team, Hiring Manager and CEO. Why Join Launchpad? Fully remote work with hardware provided. Global team experience with clients in North America. Competitive USD compensation. Training and learning stipends. Paid Time Off (vacation, personal, study). A culture that values autonomy, purpose, and human connection. #J-18808-Ljbffr

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