IT Project Manager

hace 3 días

Buenos Aires, Argentina Launchpad Technologies A tiempo completo

**IT Project Manager (Remote)**:
We're looking for an IT Project Manager (Client Engagement Manager) to lead client-facing ITSM projects from implementation through to ongoing success. You'll be the strategic partner for our customers — ensuring smooth onboarding, great communication, and continuous value delivery.
This is a high-impact role for someone who loves building strong relationships, solving problems proactively, and driving successful project outcomes.

**Start date**: June 23rd, 2025
**Contract type**: Indefinite - Contractor
**Work hours**: 8 am to 5 pm PST - 100% Remote

**️ What You'll Be Doing**:

- Lead ITSM solution implementations for new clients — making adoption frictionless and tailored.
- Be the main point of contact for assigned accounts, building trust and credibility.
- Monitor project health and account satisfaction to proactively detect risks.
- Track milestones, timelines, and deliverables — keeping everything and everyone on course.
- Escalate and follow up on technical issues with internal teams.
- Collect feedback and advocate for client needs across the company.
- Identify opportunities to expand value (cross-sell/upsell) within existing accounts.

**What You Need to Succeed**:
**Must-haves**:

- 5+ years in IT Project Management or related client-facing roles.
- Strong communication skills in English — both spoken and written.
- Proven experience managing relationships with enterprise or mid-market clients.
- Solid grasp of project tracking and KPI reporting.
- Problem-solving mindset and critical thinking.
- Familiarity with CRM and Project Management tools (e.g., Jira, Asana, Salesforce).

**Nice-to-haves**:

- ITIL Certification
- Hands-on experience with ITSM tools like ServiceNow or Jira Service Management.

**Our Recruitment Process**:

- **Initial Interview** - 60 minutes with our Talent Acquisition Specialist
- **Culture Fit** - 30 minutes with our Team Engagement Manager
- **Final Stage** - 3 meetings of 30 minutes each to meet the Team, Hiring Manager and CEO

**Why Join Launchpad?**:
We believe that great work starts with great people. At Launchpad, we offer:

- Fully remote work with hardware provided
- Global team experience with clients in Northamerica
- Competitive USD compensation
- Training and learning stipends
- Paid Time Off (vacation, personal, study)
- ‍
- ️ A culture that values autonomy, purpose, and human connection

✨ If you're passionate about client success and tech-driven solutions — we'd love to hear from you

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