Help Desk Supervisor

Join to apply for the Help Desk Supervisor role at NCR Voyix NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform‑led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe. Title SAS – Supervisor Location Buenos Aires, Argentina Position Summary & Key Areas of Responsibility Leads support team leaders and ensures teams meet SLA standards. Coaches team to meet service level agreement objectives. Supports Manager providing key metrics, inputs, SLA results and action plans. Guarantees Call/Incident Management operations and/or request for escalation. Researches and analyzes operational effectiveness of assigned team(s) through interviews and metrics and provides input to management team. Maintains relationships with key customers. Adapts global processes to meet local requirements. Monitors audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met. Ensures the Knowledge base process (documentation, update and relevant articles) is maintained. Receives suggestions and works to provide ways and means to motivate/improve assigned team's performance. Communicates with the Customer and the Account support teams providing key metrics and participating in follow‑up meetings. Participates/Conducts in management, team meetings and activities. Conducts and participates in special projects to continuously improve processes, tools, systems and organization. Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. Supports and guides in methodologies, processes and tools to enhance work effectiveness and to implement process improvements. Responsible for ensuring the team completes all mandatory/recommended training courses. Basic Qualifications Excellent communications, soft and relationship building skills. Strong organizational acumen. Strong commitment to the corporate processes and goals. Proficient in MS Office (Word, Excel, Outlook and Power Point). Excellent verbal and written communication skills. Sense for urgency. Problem solving and analytical skills. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development #J-18808-Ljbffr