Design Engineer, Quick Response Center

Overview Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow-control systems. We seek people who are committed to excellence, innovation and ownership. As an individual contributor or a leader of people, your enterprise mindset will help Flowserve maintain its position as a global standard. We offer professional development and industry-leading rewards, supported by our values of people first, integrity and safety. We are inspired by working together to create extraordinary flow-control solutions to make the world better for everyone. Role Summary The Design Engineer, Quick Response Center (QRC) Engineer provides engineering and technical assistance to QRC personnel, Commercial Operations, Sales Engineers and customers to develop the best possible repair and/or upgrade solutions to aftermarket jobs within the boundaries of responsibility. Responsible for providing technical interpretation of specifications, procedures, policies, quality, and equipment reliability to concerned parties. The QRC Engineering supports but typically does not perform project fulfilment engineering (job engineering). Responsibilities Review DCI reports, customer specifications/instructions, and develop a high-level scope of work for QRC jobs when necessary and in accordance with the CORP-AMSS-1058 procedure. Implement engineering best practices and Flowserve standards, such as welding procedures, bolt torque, materials, hydraulic testing, etc. Identify improvement opportunities and support the generation of technical proposals to support such improvements. Coordinate/collaborate with engineering/project engineering services when appropriate/necessary to perform non-generic improvements/solutions. Support technical and commercial justification analysis. Act as an engineering liaison for Project Engineering during the order execution phase. Responsible for documenting and communicating design changes initiated by the QRC according to applicable procedures and systems. Responsible for reviewing and annotating/documenting customer or third-party changes according to applicable procedures and systems. First technical contact for witnesses; review specifications and requirements for visits. Responsible for failure analysis reports for specific jobs when necessary. Support sales in presenting Flowserve's technical capabilities to customers. Assist the QRC in all engineering matters including but not limited to NCR disposition, supporting machinists, and assisting workshop mechanics during assembly. Provide sketches to facilitate quick repairs. Other assigned tasks. Requirements Degree in Mechanical Engineering or equivalent and/or 2 or more years of related experience. Advanced English (written and spoken). Experience in 3D and 2D design (preferably computer-aided design). Engineering documentation, drawing, geometric dimensioning, and tolerancing. Effective oral and written communication skills. Interpersonal collaboration skills. Advanced project management tools, methods, and applications. Accountability and execution to complete work on time and to specifications. Experience with PLM, ERP, and other planning and engineering systems. Fundamentals of machine design. Basic knowledge of pump applications and types, clear understanding of hydraulic fundamentals and their relation to pumps and pumping systems. General knowledge of metallurgical requirements and applications. General knowledge of manufacturing processes. Ability to interpret industry standards, technical drawings, and manufacturing procedures. Understanding of Continuous Improvement Process (CIP) methodology. Ability to work closely with customers (face-to-face or over the phone); good verbal and written communicator with confidence and a positive attitude. Flowserve is a global company with 16,000+ employees in 50+ countries, serving 10,000+ customers worldwide in energy, water, pharmaceuticals and other sectors. We invite you to put your talents and career in motion at Flowserve. Req ID : R-16391 Job Family Group : Engineering Job Family : EN Engineering EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use flowservecareers.com as a result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process. #J-18808-Ljbffr