Technical Writer

Technical Writer - Client Onboarding and Documentation The Client Onboarding and Documentation (CO&D) Technical Writer is responsible for writing, editing, and managing knowledge management assets for the CO&D teams – WKO (Wholesale KYC Operations) and DDS (Digital Document Services). Knowledge management assets include procedures, user guides, contextual help, and communications for the firm-wide Global KYC Standards as they relate to Commercial & Investment Banking (CIB). This role is critical in supporting the ongoing success of the program. As a CO&D Technical Writer, you partner closely with subject‑matter experts across business, production, policy, and project teams within the WKO & DDS functions to ensure all documentation is accurate, clear, concise, and consistent. You assist Exam Management with procedure evidence, manage the procedures portal, and lead projects that improve change‑management processes and tools. Responsibilities Develop and maintain Knowledge Management assets (procedures, user guides, contextual help, communications) to support KYC policies and operational processes. Ensure final approved documents conform to prescribed templates and style guidelines. Champion and adhere to the CO&D Change Readiness process. Manage knowledge‑management asset impacts by participating in project work‑streams. Write user‑friendly materials that meet the needs of the target audience, translating knowledge into content that sets users up for success. Manage communications and meetings with project teams and key business partners, escalating challenges as needed. Facilitate review with stakeholders (Process Owner, Management, Testing, Compliance), securing all approvals for procedures. Work under tight deadlines to quickly update/enhance knowledge assets resulting from policy and process changes. Establish working relationships and routinely interface with stakeholders, technology, SMEs, compliance, and other relevant parties. Formulate observations and recommendations for process improvement, risk mitigation, and improved controls. Cross‑train and collaborate with peers. Qualifications Minimum of three years practical experience in technical/procedural writing, editing, and communication. Knowledge of financial services functions, operations, and awareness of regulatory and compliance environments a plus. BA/BS degree in English/Writing or equivalent work experience. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Teams, etc.) and SharePoint. About the Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions around the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Equal Employment Opportunity We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr