Onsite Support Analyst
hace 4 semanas
Description and Requirements The Lenovo Service Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers, when remote resolution is not achieved, then tickets are escalated to Lenovo Onsite Support Team. Lenovo Onsite Support acts as on the ground troubleshooting team for advanced software and hardware issues. Onsite support interacts with users on a desk side support manner providing personalized support experiences to end users. The Onsite Support Analyst – acts as an onsite first level escalation point for our customer’s end users’ IT needs. End to end resolution owner for tickets escalated by the Level 1 analysts, using both technical and customer soft skills to provide resolutions for Incidents and Requests. Day to Day Task include : Responsibilities Monitor escalation ticket queues, ensuring incidents and requests are responded to within service level agreements (SLAs). Using ITSM tickets, knowledge articles and general IT knowledge to interpret user problems. Think analytically and use communication skills to walk customers through troubleshooting steps. Use personal experience or knowledge bases to identify solutions and possible side effects. Update incidents and requests within Lenovo’s ITSM system (update tickets). Where necessary, elevate incidents that are complex and cannot be resolved in accordance with the published escalation processes and available knowledge articles. Perform Installs, Moves, Add, Changes, De-Installs (IMACD) Perform customer facing desk side support Support and troubleshoot video conference calls. Document resolution and close tickets within ITSM system. Supplement knowledge base. Basic Qualifications 3-4 years previous experience in either an internal or outsourced service desk operation, remote specialized support or onsite support. Diploma or Degree in an IT related discipline or other IT Certifications Preferred Qualifications Excellent customer communication skills, verbal and written Customer Facing support experience Ability to communicate at Senior Management and Executive levels Ability to multi-task and handle pressure while keeping accuracy Excellent PC hardware knowledge and proficiency in desktop operating systems and applications. (MS OS, E365, Google Chrome and Apple OS) Basic Network troubleshooting Experience in support of peripherals such as printers, screens, audio and video conference systems. Experience supporting mobile devices such as phones and tablets Experience supporting VIP users in Video Conference Tools (Teams, Zoom) Professional fluency in Spanish, Professional Competency in English Additional Locations : Argentina #J-18808-Ljbffr
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Onsite Support Analyst
hace 4 semanas
Buenos Aires, Argentina Lenovo Group Ltd. A tiempo completoWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest...
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Onsite IT Support Analyst — Desk-Side
hace 4 semanas
Buenos Aires, Argentina Lenovo A tiempo completoA technology company in Buenos Aires is seeking an Onsite Support Analyst to deliver comprehensive IT support. Responsibilities include managing ticket queues, providing desk side support, and troubleshooting customer issues through remote and onsite interactions. Candidates should have 3-4 years of relevant experience and a background in IT, along with...
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Onsite IT Support Analyst
hace 4 semanas
Buenos Aires, Argentina Lenovo Group Ltd. A tiempo completoA global technology powerhouse is seeking an Onsite Support Analyst in Buenos Aires. The role focuses on providing first-level IT support, including troubleshooting incidents and requests for their end users. Candidates should have 3–4 years of relevant service desk experience and possess strong communication skills in both Spanish and English. A diploma...
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Technical Support Analyst
hace 2 semanas
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
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IT Operations Support Analyst
hace 5 días
Buenos Aires, Argentina SGA A tiempo completoSoftware Guidance & Assistance, Inc., (SGA) – IT Operations Support Analyst Software Guidance & Assistance, Inc., (SGA), is searching for an IT Operations Support Analyst for a contract assignment with one of our premier IT Technology in Buenos Aires, Argentina. This is an onsite role. Job Description Responsible for daily system operation and maintenance,...
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Onsite IT Operations
hace 5 días
Buenos Aires, Argentina SGA A tiempo completoA leading IT services firm in Buenos Aires is seeking an IT Operations Support Analyst for a contract assignment. The role involves daily system operation and maintenance, timely response to production issues, and data analysis. Candidates should have a Bachelor's degree in Computer Science or a related field, along with strong communication and...
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Senior Technical Support Analyst
hace 5 días
Buenos Aires, Argentina CONEXIONHR A tiempo completoWe are looking for a Senior Technical Support Analyst with strong domain knowledge in Core Banking, Merchant, Biller, and Payment Processing systems. This role involves providing multi-level support and collaborating with global teams to ensure service continuity. Key Responsibilities: Provide L1, L1.5, and L2 technical support for Core Banking operations,...
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Functional Support Analyst
hace 1 semana
Buenos Aires, Argentina Raet Argentina S.A A tiempo completo**Functional Support Analyst** **¡Sumate a nuestro equipo!** Somos Grupo Calipso, empresa que integra Visma, multinacional líder en desarrollo de software con presencia en más de 25 países, casa matriz en Noruega, más de 12.000 empleados en todo el mundo, y más de 2.000 clientes en latinoamérica. Somos una corporación internacional que desarrolla...
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IT Operations Support Analyst
hace 1 semana
Buenos Aires, Argentina SGA A tiempo completoSoftware Guidance & Assistance, Inc., (SGA), is searching for an IT Operations Support Analyst for a contract assignment with one of our premier IT Technology in Buenos Aires, Argentina. This is an onsite role. Job Description: Responsible for daily system operation and maintenance, including analysis of related documentation. Respond promptly to...
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Tech Support Analyst
hace 2 semanas
Buenos Aires, Argentina Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
