Onsite Support Analyst
hace 6 días
Description and Requirements The Lenovo Service Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers, when remote resolution is not achieved, then tickets are escalated to Lenovo Onsite Support Team. Lenovo Onsite Support acts as on the ground troubleshooting team for advanced software and hardware issues. Onsite support interacts with users on a desk side support manner providing personalized support experiences to end users. The Onsite Support Analyst – acts as an onsite first level escalation point for our customer’s end users’ IT needs. End to end resolution owner for tickets escalated by the Level 1 analysts, using both technical and customer soft skills to provide resolutions for Incidents and Requests. Day to Day Task include : Responsibilities Monitor escalation ticket queues, ensuring incidents and requests are responded to within service level agreements (SLAs). Using ITSM tickets, knowledge articles and general IT knowledge to interpret user problems. Think analytically and use communication skills to walk customers through troubleshooting steps. Use personal experience or knowledge bases to identify solutions and possible side effects. Update incidents and requests within Lenovo’s ITSM system (update tickets). Where necessary, elevate incidents that are complex and cannot be resolved in accordance with the published escalation processes and available knowledge articles. Perform Installs, Moves, Add, Changes, De-Installs (IMACD) Perform customer facing desk side support Support and troubleshoot video conference calls. Document resolution and close tickets within ITSM system. Supplement knowledge base. Basic Qualifications 3-4 years previous experience in either an internal or outsourced service desk operation, remote specialized support or onsite support. Diploma or Degree in an IT related discipline or other IT Certifications Preferred Qualifications Excellent customer communication skills, verbal and written Customer Facing support experience Ability to communicate at Senior Management and Executive levels Ability to multi-task and handle pressure while keeping accuracy Excellent PC hardware knowledge and proficiency in desktop operating systems and applications. (MS OS, E365, Google Chrome and Apple OS) Basic Network troubleshooting Experience in support of peripherals such as printers, screens, audio and video conference systems. Experience supporting mobile devices such as phones and tablets Experience supporting VIP users in Video Conference Tools (Teams, Zoom) Professional fluency in Spanish, Professional Competency in English Additional Locations : Argentina #J-18808-Ljbffr
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Onsite Support Analyst
hace 7 días
Buenos Aires, Argentina SCHLUMBERGER ARGENTINA SA A tiempo completoThe Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. - Provide...
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Onsite Support Analyst
hace 4 días
Buenos Aires, Argentina Lenovo Group Ltd. A tiempo completoWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest...
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Onsite IT Support Analyst — Desk-Side
hace 6 días
Buenos Aires, Argentina Lenovo A tiempo completoA technology company in Buenos Aires is seeking an Onsite Support Analyst to deliver comprehensive IT support. Responsibilities include managing ticket queues, providing desk side support, and troubleshooting customer issues through remote and onsite interactions. Candidates should have 3-4 years of relevant experience and a background in IT, along with...
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Onsite IT Support Analyst
hace 4 días
Buenos Aires, Argentina Lenovo Group Ltd. A tiempo completoA global technology powerhouse is seeking an Onsite Support Analyst in Buenos Aires. The role focuses on providing first-level IT support, including troubleshooting incidents and requests for their end users. Candidates should have 3–4 years of relevant service desk experience and possess strong communication skills in both Spanish and English. A diploma...
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Onsite Support Engineer
hace 7 días
Buenos Aires, Argentina Endava A tiempo completo**Responsibilities**: - Help group IT support teams in maintaining Endava IT infrastructure - Provide onsite and remote desktop support for employees using Endava IT assets and systems - IT hardware asset management - Update internal documentation and procedures - Offer technical expertise for non-technical staff - Respond to high priority issues in a...
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Senior Analyst
hace 2 semanas
Buenos Aires, Argentina MMC Corporate A tiempo completo**Anímate a formar parte de una empresa multinacional como es MMC!**: **Onsite Techincal Support**: **¿Qué tenemos para ti?**: - Posibilidad de potenciar Desarrollo Profesional a través del aprendizaje - Interacción enriquecedora a través de nuestros líderes y equipos regionales. - Trabajo con flexibilidad. **Contaremos contigo para**: Atención de...
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Data Analyst
hace 10 horas
Buenos Aires, Argentina Ailet A tiempo completoWe’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is collaborating...
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Field Support Analyst
hace 10 horas
Buenos Aires, Argentina Cognizant A tiempo completoAbout the role - As a **Field Support Analyst,**you will make an impact by performing preventive and corrective maintenance on equipment and systems at the customer's site. You will be a valued member of the Desktop technical support team and work collaboratively with technical teams and client stakeholders. In this role, you will: - Engineering,...
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Customer Support Analyst
hace 3 semanas
Buenos Aires, Argentina Ghidini Rodil A tiempo completoNuestro equipo de especialistas en el segmento de IT, selecciona para Yoizen, compañía líder de tecnología digital, Customer Support Analyst.. Nos orientamos a un estudiante avanzado o graduado en Licenciatura/Ingeniería en Sistemas Computacionales, Telecomunicaciones, Informática o carreras afines. El propósito de la posición es asistir...
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Security Analytics
hace 3 semanas
Buenos Aires, Argentina Arkose Labs Inc. A tiempo completoA cybersecurity company is seeking a Data Analyst to analyze web traffic and detect attack patterns while providing excellent customer support. The role involves collaboration with various teams to enhance customer security. Candidates should have at least 2 years of experience in data analysis or support, strong English skills, and knowledge of information...
