Customer Success Executive
hace 2 semanas
We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. In this role, you will: Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and areas of improvement. Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using Planhat and other CRM tools. Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments. Ability to analyze data and apply insights to customer success strategies. Experience with customer relationship management tools such as Planhat, or similar. Knowledge of AI implementation and experience with technical troubleshooting is a plus. Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders. Proactive and customer-centric mindset with a strong drive for client success. Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments. A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow. ●Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. ●OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use. ●Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. ●Soft Hybrid Work: We meet 3 days/month in our Co‑Work offices, the rest of the time you can work remotely from wherever you like #J-18808-Ljbffr
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Customer Success Executive
hace 1 semana
, , Argentina Darwin AI A tiempo completoJob Summary We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long‑term relationships with customers and enjoys...
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AI-Driven Customer Success Executive
hace 1 semana
, , Argentina Darwin AI A tiempo completoA leading AI technology company in Argentina is seeking a Customer Success Executive to enhance client satisfaction and retention. The role involves managing customer relationships, conducting business reviews, and utilizing data insights to maximize the effectiveness of AI solutions. Candidates should have experience in customer success roles and strong...
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AI-Driven Customer Success Executive | Hybrid
hace 2 semanas
, , Argentina Getdarwin A tiempo completoA leading AI technology company in Argentina is seeking a Customer Success Executive to manage client relationships and drive success with their platform. In this role, you will ensure customers maximize the value of AI solutions by providing proactive support, conducting business reviews, and monitoring account engagement. Candidates should have a strong...
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Customer Success Manager
hace 4 semanas
, , Argentina Singular A tiempo completoAbout Singular Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with...
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Manager, Customer Success
hace 2 semanas
, , Argentina hive.co A tiempo completoWhy consider this job opportunity Meaningful salary plus equity based on impact Work fully remotely in Canada or the US, providing flexibility in your work environment Customize your work hours to fit your schedule, promoting work-life balance Comprehensive health and dental coverage with a parental leave top-up program Unlimited vacation/PTO policy to...
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Technical Customer Success Manager
hace 3 días
, , Argentina Cycode Ltd. A tiempo completoWe are responsible for ensuring that Cycode’s customers achieve their business objectives through the use of our product(s). We guide our customers on their way to successfully achieving visibility, defining prioritization, and remediating security issues using the Cycode Complete ASPM platform; this leads to results such as an improved security posture,...
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Customer Success Manager II
hace 6 días
, , Argentina Chromatic A tiempo completoOur mission is to improve the UX of the internet. We build tools that help frontend teams develop and test UIs. Our customers ship UIs that billions of people use. We’re looking for an experienced Customer Success Manager II to join our team and guide our Enterprise customers through every stage of their journey with Chromatic. You’ll serve as a...
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Customer Success Specialist
hace 6 días
, , Argentina Tackr Jobs A tiempo completoEstamos creando un Talent Pool de Customer Success Specialists en LATAM para conectar talento con startups y compañías de alto crecimiento. ¿A quién buscamos? Profesionales con habilidades para acompañar, retener y hacer crecer a los clientes mediante una gestión estratégica y orientada a resultados. Excelentes habilidades de comunicación y relación...
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Customer Success Manager
hace 1 semana
, , Argentina Sauce A tiempo completoSauce is a premier restaurant technology platform that helps businesses grow with our Commission‑Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel‑Aviv, Sauce wants restaurants to fulfill their highest potential, this means...
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Customer Success
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Argentina HEMAV Technology A tiempo completoAt LAYERS, we're transforming the agri-industrial sector with our proprietary SaaS platform, an AI-powered tool for agricultural yield forecasting. Our mission is clear: produce more food with less environmental impact, improving efficiency, reducing risks, and ensuring sustainability.With 40+ professionals and presence in 24+ countries, we are in full...
