Outsourcing Delivery Manager

About the Role: Grade Level (for internal use): 10 The Team: Tax Solutions of S&P Global provides outsourcing (along with consulting and technology products/services) to major financial institutions and multi‑national corporations around the world as those services relate to the review and validation of international tax documentation (e.g., Forms W‑8, W‑9, 1099, 1042, 1042‑S, etc.). Drawing on extensive operational and tax technical expertise, Tax Solutions outsourcing offerings cover end‑to‑end services meeting domestic, non‑resident, FATCA tax withholding and information return reporting needs, as well as the Common Reporting Standard due diligence and reporting requirements. Responsibilities and Impact Manage client engagements/projects, while maintaining on‑time deliverables. Manage a team of 5‑10 individuals to execute tax due diligence initiatives. Evaluate the scope of work/project plans and make recommendations to improve process plans. Manage relationships with clients, internal teams and all stakeholders. Prepare project progress and status reports for the leadership team and clients. Identify and work to resolve gaps in process or project execution. Develop long‑term relationships with existing clients, connecting with key business executives and stakeholders. Become an expert on our proprietary products, through classroom, web, and on‑the‑job training and experience. Work through new requirement discussions with the client and identify short‑term workarounds. Identify upsell opportunities for tax‑related services or products. Foster, develop and grow a team. What We’re Looking For Basic Required Qualifications: Experience in working as a Project Manager lead. People management experience. Excellent analytical, project management and problem‑solving skills. Strong communication skills with exceptional presentation expertise. Manage conflicting priorities and communicate effectively with clients. Strong attention to detail and organizational skills focusing on quality and process. Maintain and report Key Performance Indicator (KPI) metrics to upper management. Proficient in Microsoft Office Suite, and Advanced Excel. Additional Preferred Qualifications: 5+ years of proven experience in a tax‑related field with a proven track record of success in completing tax due diligence projects. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. What’s In It For You? Our Purpose: Progress is not a self‑starter. It requires a catalyst to be set in motion. Information, imagination, people, technology‑the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks c #J-18808-Ljbffr