Support Specialist

hace 2 semanas


Municipio de de Julio, Argentina Mize A tiempo completo

1 week ago Be among the first 25 applicants Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients. We are looking for a Tech Support Specialist to join our global tech‑support team. You will work closely with the operations team on our flagship product maintenance and daily operations while assisting the entire R&D team. The role requires a passion for building a product end‑to‑end, through UX, design, coding, testing, and deployment phases. Responsibilities Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels. Maintain a low rate of non-bug escalations to the development team. Write technical notes and troubleshooting procedures to be used by the entire support team. Manage assigned cases to meet service level agreements while continuously providing updates to the business. Provide ongoing support and work closely with business teams throughout the company. Requirements 1+ years’ experience in technical support, deployment, or system roles. Experience with system log analysis. Experience with Zendesk. Creative troubleshooting abilities. Ability to understand flows and provide creative technical solutions. Proficiency in English (written and verbal) – must. Ability to comply with tight deadlines and self‑prioritize. Strong multitasking, self‑learning, highly motivated and team‑player attitude. Experience working in the Travel Industry – advantage. Seniority level: Not Applicable Employment type: Full‑time Job function: Other Industries: Software Development Respond to referrals increased your chances of interviewing at Mize by 2×. Get notified about new Support Specialist jobs in 9 de Julio, Misiones, Argentina . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr


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