Retention Manager, Subscription

hace 3 días

Buenos Aires, Argentina Trafilea A tiempo completo

Retention Manager, Subscription 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Trafilea is a tech‑led DTC eCommerce group focused on building and scaling globally loved brands through data, performance marketing, and AI‑driven execution. We operate across multiple international markets and run some of the most advanced performance engines in the DTC space. Our growth philosophy is simple: test fast, learn faster, and scale what works—always with a strong focus on profitability, efficiency, and long‑term value creation. Why Trafilea We build and scale our own DTC brands We operate at large media scale with high ownership and accountability We invest heavily in AI, automation, and experimentation We move fast, test relentlessly, and expect strong execution Fully remote, competitive USD salary, paid time off, and global exposure Job Responsibilities We are seeking a data‑driven and innovative Retention Manager – Subscriptions to lead and scale our subscription programs across Shapermint and Truekind. This role sits at the intersection of lifecycle marketing, subscription strategy, and revenue growth—owning KPIs, experimentation, and cross‑functional execution to maximize LTV and reduce churn. Own and optimize all subscription KPIs (Activation, Churn, Net Collection Rate, LTV, Repurchase, Order Share) with weekly insights to drive growth. Lead full lifecycle communications (Email, SMS, Push, Paid Media) across activation, onboarding, engagement, churn prevention, and winback. Own the subscription communication calendar, including segmentation, briefs, messaging, and creative alignment. Build and execute quarterly strategic roadmaps for Shapermint Club, Club Pro, Autoship, and ShaperBox. Drive a structured A/B testing agenda across channels to improve engagement, retention, and offer performance. Leverage cohort and RFM insights to prioritize high‑value segments and tailor retention strategies. Partner with Product and IT to enhance subscription UX, billing flows, automation, and tracking. Represent Retention in the Subscription Tribe, ensuring fast, aligned cross‑functional execution. Ensure consistent, high‑quality execution and reporting across flows, creatives, dashboards, and retention analysis. Requirements 5+ years of experience in CRM, Retention, or Lifecycle Marketing (DTC/eCommerce preferred). Proven hands‑on ownership of subscription or loyalty programs end‑to‑end, ideally for physical products. Strong retention and lifecycle strategy background, with measurable impact on LTV, churn reduction, and repeat purchase. Highly analytical: strong experience in cohort analysis, RFM segmentation, churn drivers, A/B testing, dashboards, and optimization frameworks. Expertise in direct channels (Email, SMS, Push) and marketing automation platforms like Klaviyo, Insider, Braze, or SFMC. Ability to collaborate with Creative, Data, Product, CX, Engineering, and Growth teams. Experience managing small teams or leading cross‑functional squads. Strong communication, planning, and execution discipline. Advanced English proficiency. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Software Development, Retail Apparel and Fashion, and Marketing Services #J-18808-Ljbffr

  • Remote Retention Manager, Subscriptions

    hace 3 días

    Buenos Aires, Argentina Trafilea A tiempo completo

    A leading DTC eCommerce group is seeking a data-driven Retention Manager to enhance subscription programs. The role involves optimizing KPIs, leading lifecycle marketing, and driving retention strategies. Candidates should have over 5 years of experience in CRM or retention marketing, ideally within eCommerce. This position offers opportunities for...

  • Retention Marketing Manager

    hace 1 semana

    Buenos Aires, Argentina Trafilea A tiempo completo

    Retention Marketing Manager About Trafilea At Trafilea, retention is not just about keeping customers—it's about maximizing their lifetime value through exceptional, data‑driven experiences. We believe that customer relationships don’t end at the first purchase—they begin there. Our mission is to craft a seamless, high‑impact returning customer...

  • Retention Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Darkroom A tiempo completo $900.000 - $1.200.000 al año

    About DarkroomDarkroom is a technology-driven growth marketing firm focused on growth-stage consumer companies. We were founded in 2017 out of a conviction that the iconic ad agencies of tomorrow would look very different. Darkroom is a human services firm built on a universal AI commerce layer called Matter. Our model deploys a unique blend of senior, human...

  • Growth Product Manager

    hace 2 semanas

    Buenos Aires, Argentina Ruby Labs A tiempo completo

    **About us**: At WinTech, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the future. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to make a real impact. Our dynamic teams are the driving force behind our success, and we’re always on the lookout for...

  • Senior Remote Growth

    hace 1 semana

    Buenos Aires, Argentina Trafilea A tiempo completo

    A dynamic tech-led eCommerce group is seeking a Retention Marketing Manager to design and lead customer retention strategies that transform one-time buyers into loyal customers. The role involves optimizing the customer journey across multiple channels and managing cross-functional teams. Candidates should have extensive experience in design and execution of...

  • Head of Product

    hace 1 semana

    Buenos Aires, Argentina BetWarrior A tiempo completo

    A tech innovation company in Buenos Aires seeks a Head of Product & Growth to oversee product management operations and drive revenue optimization. You will manage the product roadmap while focusing on strategic development and operational excellence. The ideal candidate has over 5 years in subscription-based product management and a proven record in...

  • Head of Product

    hace 1 semana

    Buenos Aires, Argentina BetWarrior A tiempo completo

    A tech innovation company in Buenos Aires seeks a Head of Product & Growth to oversee product management operations and drive revenue optimization. You will manage the product roadmap while focusing on strategic development and operational excellence. The ideal candidate has over 5 years in subscription-based product management and a proven record in...

  • Sr. Manager, Retention Analytics

    hace 7 días

    Buenos Aires, Argentina FG Ventures A tiempo completo

    Sr. Manager, Growth & Retention Analytics – Disney Streaming The Sr. Manager, Growth & Retention Analytics will be responsible for managing and analyzing data to extract insights for developing growth and retention strategies for our streaming business. In close collaboration with the Business, Content, Marketing, Product, and VX teams, you will analyze...

  • Sr. Manager, Retention Analytics

    hace 6 días

    Buenos Aires, Argentina FG Ventures A tiempo completo

    Sr. Manager, Growth & Retention Analytics – Disney Streaming The Sr. Manager, Growth & Retention Analytics will be responsible for managing and analyzing data to extract insights for developing growth and retention strategies for our streaming business. In close collaboration with the Business, Content, Marketing, Product, and VX teams, you will analyze...

  • Retention & Klaviyo Engineer Specialist

    hace 2 semanas

    Buenos Aires, Argentina Happy Mammoth PTD LTD A tiempo completo

    Location: 100% Remote Position Happy Mammoth is a fast-growing e-commerce company focused on women’s gut, digestive, and hormonal health. We’re looking for a highly technical Retention & Klaviyo Engineer Specialist to own email, SMS, and lifecycle automations across our global customer base. What You’ll Do Build & schedule email and SMS campaigns...