Customer Retention Go To Market Argentina, Paraguay

Job Description Hybrid: for this position is required to be on site 3x / week Innovation & Service Development is in charge to design service processes and programs allowing us to keep customers in our workshops throughout the vehicle life cycle. What you will do (responsibilities) Lead the customer retention strategy in Argentina, Paraguay & Uruguay by working together with the commercial leaders and the field team in the analysis and identification of market opportunities, the correct implementation and follow‑up of service programs in the dealer network in order to keep our customers close to our brand doing their maintenance services in dealer workshops during all their life cycle. Provide to the field team areas of opportunities to improve retention and work together in the definition of short, medium and long term plans. Identify opportunities for the implementation of service programs by country according to the main needs of each market. Work together with the program development team and commercial team for the implementation of the service programs. Define pilot, execute implementation and define best way to achieve massive implementation. Follow up on the performance of each service program by country / dealer by analyzing the main indicators, calibrations and working with the field team to achieve the desired performance. Identify dealers with opportunities of performance in service programs and customer retention in order to physically make a deep dive in those dealers, making a complete assessment of all implemented programs and showing the dealers areas of opportunity to increase programs KPI. Participate actively in commercial strategy meetings as Customer retention and collision strategies owner. Focal point in local markets for any issue related with Service programs. Lead all customer retention forums: With dealers, field team, external visits, etc. Your skills and abilities (required qualifications) Bachelor's degree required in business administration, economics, science, engineering or related fields. 3 years relevant prior business experience (sales, admin, marketing, product management, pricing, operations and / or supply chain, data analytics) preferred. Proven experience on after‑sales automotive segment. Proficiency in English, initiative and good interpersonal relationship. Strong analytical skills, strategic mindset, manage execution of strategy through and with others. Good communication skills. Commercial mindset (customer centric). Projects implementation experience. #LI-PSM About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role‑related assessment(s) and/or a pre‑employment screening prior to beginning employment. To learn more visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Employment Type Full‑Time Experience Years Vacancy 1 #J-18808-Ljbffr