(American English) Customer Support Consultant

hace 4 semanas


Ciudad de Mendoza, Argentina SupportYourApp A tiempo completo

Overview (American English) Customer Support Consultant (LATAM) SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. What you will do Deliver outstanding customer support via phone calls, chats, and emails Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists What you need to succeed Excellent English communication skills (C1/C2 for both spoken and written) At least 6 months experience in customer support is a must Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus Experience with CRM systems Benefits Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, with internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements The terms and conditions may vary; specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you\'re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don\'t miss this opportunity and send us your CV in English to collaborate with us Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Details Seniority level: Associate Employment type: Contract Job function: Customer Service Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp. Get notified about new Customer Support Advisor jobs in Mendoza, Mendoza, Argentina. #J-18808-Ljbffr



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