Sea Logistics Customer Care Specialist
hace 4 días
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. As a Sea Logistics Customer Care Specialist you will deliver exceptional customer support in Sea Logistics by providing accurate information, resolving inquiries, and managing customer concerns efficiently. As a key point of contact for clients and stakeholders, the Seafreight Customer Care team is committed to upholding high service standards and ensuring customer satisfaction across all products, services, and features—both internally and externally. How you create impact Provide proactive guidance and consultancy to customers, ensuring high levels of satisfaction through responsive support and effective communication. Qualify and register customer orders for seamless integration into the operational execution process, following general work instructions. Handle and resolve customer complaints in alignment with Corelog procedures, ensuring timely and effective outcomes. Qualify incoming customer inquiries, deliver KN quotations and updates, and define final selling prices with tailored adjustments within authorized price ranges, empowering front-line decision-making. Capture and transfer customer requirements into KN systems, providing guidance during initial order placement and setup. Maintain and update customer records within Corelog, supporting strong customer relationships and sales operations. What we would like you to bring Bachelor’s degree in International Trade, Logistics, Business Administration, or a related field + 5 years of experience as customer service in sea logistics processes Advanced proficiency in English (written and spoken) Previous experience in import processes What's in it for you As a Sea Logistics Customer Care Specialist, you'll be the trusted face behind every shipment—ensuring smooth processes, sharp communication, and satisfied clients. With a hands‑on role in quoting, onboarding, reporting, and full P&L responsibility, you’ll shape customer experiences from port to portal. If you’re ready to turn maritime logistics into high‑performance service, your voyage starts here. Who we are Logistics shapes everyday life— from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. #J-18808-Ljbffr
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