Hiring Success Manager

Join to apply for the Hiring Success Manager - AMERICA role at RemoFirst RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups. We are a small but strong team of 180+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Hiring Success Manager, America to help spearhead the overall look and feel of our features and services. Role Overview As a Hiring Success Manager , you will be responsible for advising and proactively guiding customers and their employees through the global employment process. This involves providing insight about employment in the country of hire, providing a clear explanation of how to hire compliantly via an EoR, providing proactive updates on progress to all parties involved in hiring, keeping internal platforms updated, and following internal processes to ensure all steps are completed accurately. You may also be responsible for offboarding employees when they come to the end of their employment. What you'll be doing Own the Onboarding Experience Manage a portfolio of employees, overseeing the complete onboarding process through our RemoFirst platform Explain the global employment requirements to clients and employees, gather necessary documentation, and collaborate with third‑party partners to ensure locally compliant paperwork Keep all parties informed of progress every step of the way Leverage EOR Expertise – Use your Employer of Record background to educate and guide clients on best practices for compliant, efficient global hiring Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country Maintain Accurate Data – Ensure all core information related to onboarding is correct and up to date in our systems; work closely with our global network of partners to uphold compliance and consistency Champion Continuous Improvement – Collect user feedback and share it with our Product team to influence future enhancements; stay informed about product updates so you can advise clients and team members with confidence Resolve Service Issues – Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently Qualifications 2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment. Experience in Talent Acquisition or HR operations is also highly relevant Experience in EOR (Employer of Record), global HR, or payroll‑related support Strong organizational and time‑management skills to handle multiple onboardings across global time zones Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements Proven ability to collaborate effectively in a remote‑first, globally distributed environment Skills Time Management – structuring your work day and tasks to accommodate multiple time zones while maintaining a work‑life balance Attention to detail – ensuring compliance in every country and translating client requirements accurately Empathy – excellent people skills to connect with clients and employees Excellent communication skills – quickly adapt and relay information in different ways; excellent English (written and verbal) is a must Independent and autonomous – use your own initiative to solve problems and seek answers Collaborative – work together with diverse people across locations Motivated – passion for our mission and initiative to identify and support tasks that need improvement Why Join RemoFirst? Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible Growth Opportunities: Shape the future of our support operations Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups Remote‑First: Flexibility of working remotely with a globally distributed team Perks: Competitive compensation, best‑in‑class tools, and growth resources to succeed We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Seniority level Not Applicable Employment type Full‑time Job function Human Resources Industries Technology, Information and Internet #J-18808-Ljbffr