Operations Manager

American Express – Manager, Know Your Customer (KYC) You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? We seek creative and innovative people who are willing to join us in the challenges of the business and are committed to providing superior service. In this opportunity the company is looking for a Manager Role - Know Your Customer (KYC) to perform in the Global Services Group business unit of American Express. Minimum Qualifications Continuously seek creative ways to improve the assigned process. Promote and support team development. Monitor and improve performance of processes under scope of responsibility. Proactively solve problems and provide timely resolution to ensure mínimal impact to customers and employee satisfaction. Identify course of action for problems resolution and effectively communicate plans to those impacted. Ability to effectively influence various levels of management in Staff Group and Clients. Excellent communication, documentation, and analytical skills essential. Seasoned professional with wide range of experience in management of KYC. Ability to drive results and implement new technology. Strong people leadership, change management and relationship building skills essential. Project Management methodology concepts. English bilingual Benefits Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Senior Influencer Marketing Operations Manager – Argentina AWISEE Job Description: This is a remote position. 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