Supervisor / A De Help Desk It

hace 2 semanas


Belgrano, Argentina IMPORTANTE EMPRESA RUBRO CALL CENTER A tiempo completo

Estamos buscando un / a Supervisor / a de Help Desk Técnico Telefónico para liderar a nuestro equipo de mesa de ayuda . ¿Qué desafíos te esperan? Liderar y motivar a un equipo de técnicos de soporte telefónico, fomentando un ambiente de trabajo positivo y colaborativo. Garantizar la excelencia en el servicio al cliente, asegurando la resolución eficiente y efectiva de incidencias técnicas. Monitorear y analizar métricas de rendimiento del equipo (KPIs) para identificar áreas de mejora y optimizar procesos. Desarrollar e implementar estrategias de capacitación continua para el equipo, asegurando que estén actualizados con las últimas tecnologías y procedimientos. Gestionar escalamientos y situaciones complejas, actuando como un punto de apoyo clave para el equipo y los clientes. Colaborar estrechamente con otros departamentos para asegurar una comunicación fluida y la resolución integral de problemas. ¿Qué buscamos en ti? Experiencia comprobable de al menos 2 años como Supervisor / a o Líder de Equipo en Help Desk, Soporte Técnico o Call Center. Sólidos conocimientos en sistemas operativos (Windows, macOS, Linux), hardware, redes (LAN / WAN, TCP / IP), software de oficina y herramientas de diagnóstico remoto. Habilidades excepcionales de liderazgo, comunicación, resolución de problemas y toma de decisiones.. Orientación al servicio al cliente y al logro de objetivos. Estudios relacionados con sistemas, informática, telecomunicaciones o afines (deseable). ¿Qué te ofrecemos? Un excelente ambiente de trabajo en una empresa en constante crecimiento. Oportunidades de desarrollo profesional y capacitación continua. Salario competitivo y beneficios acorde a tu experiencia. Si estás listo / a para llevar tu carrera al siguiente nivel y liderar un equipo de alto rendimiento, postúlate hoy mismo #J-18808-Ljbffr



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