Tech Support Engineer

hace 5 días

Belgrano, Argentina Cybele Software A tiempo completo

At Cybele Software, we help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important: expanding and evolving their business.

We are looking for an outstanding Tech Support Engineer to join our team. We are looking for someone who is dedicated and self-driven, passionate about technology, and highly motivated to comprehend our clients and their needs. As a Technical Support Specialist, you will play a crucial role in resolving intricate technical challenges, offering prompt customer feedback, and actively participating in the implementation of our cutting-edge software.

Key responsibilities:

- Analyze and ascertain software solutions, adeptly troubleshoot technical intricacies, diagnose and rectify faults.
- Engage directly with clients to discern the root of their technical challenges, providing precise and timely customer feedback.
- Guide clients through comprehensive technical issue resolution processes, ensuring meticulous follow-up to guarantee case closure.
- Generate support in the form of features documentation, procedural documentation, and step-by-step instructions to facilitate seamless understanding.
- Conduct rigorous testing and evaluation of emerging technologies for potential integration with the product, as well as assess tools conducive to optimizing overall team functionality.
- Collaborate closely with clients' tech teams, fostering effective communication channels to enhance support during the lead conversion process.

About you:

- +5 years of prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- High English level, good written and spoken communication (must)
- Familiar with startups’ broad responsibilities, and busy and dynamic environments.
- Eager to learn new skills and technologies

Why you’ll love working with us:
At Cybele Software, we are passionate about achieving our goals. We are proud to work in such a positive environment that promotes wellbeing, productivity, and personal, as well as collective, growth.
- A dynamic company that rewards high performers.
- Collaborative team environment that values multiple perspectives and clear thinking.
- Employees-first culture.
- Flexible working hours.
- Hybrid setting (2 work from home days).
- Free snacks, and fun events.
- Healthcare plan (OSDE).
- Club La Nación.
- A value-based culture where growth opportunities are endless.

Got what it takes? We‘d love to e-meet you

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