Client Technology: Faas Technical Support Lead

Client Technology: Faas Technical Support Lead - Ey EY Role: FAAS Technical Support LeadRank: Assistant Director At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity EY’s mission is to build a better working world and we can’t do it without the right people: exceptional people know for their thought leadership with an entrepreneurial spirit who want to work with the best, constantly learn and create positive change. Our evolving approach adopts the innovative and cultural approaches of technology leaders:- To build high performing and independent global teams, we value integrity, respect, collaboration, and excellence- We foster continuous learning through purposeful and broad sharing of knowledge- We evolve and challenge teams by communicating in a respectful, direct, and open manner- In pursuit of speed and flexibility, we focus on outcomes rather than rules- To foster creativity, we want work to be fun, exciting, and rewarding- We automate the repeatable to ensure speed and quality- We exercise good judgement in balancing strategic goals with tactical needs Your key responsibilities Mastery of project management methodology, tools and templates (includes planning, schedule development, scope management and budget) Work with Product owners and IT stakeholders to understand priorities with releases and production support. In-depth technical knowledge of Azure platform, Microsoft Technologies like Power BI, SQL Server,.NET Review of scripts prior to release into Production. Formalize release plans and deployment schedules. Track infrastructure delivery and dependencies to deployment. Plan for and manage change including change boards and approval processes. Communicate deployment issues, delays, and mitigation plans. Close the deployment event and hold retrospectives to improve future processes and deployments. Interface and communicate with project team, management and stakeholders. Lead teams consisting of cross‑functional, global groups, directly supervise staff, assign responsibility to members to deploy technical solutions. Coach, mentor and support less experienced team members. Manage and lead incident teams and responses to production outages including leading incident chat when appropriate. Coordinate appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements. Manage external contracts and suppliers where required. Successfully manage in a Dev Ops environment including working with production level 4 support resources, command centers, and software builds. Work within defined build, deployment, and support governance processes. Ensure that all deployments meet the requirements prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables. Monitor and Report on the infrastructure allocation and utilization for the Application/Project. Interface and communicate with project team, management and stakeholders. Review and validate the Charges for the infrastructure (servers, storage etc) allocated to the Application/Project. Analyze, Identify and report Infrastructure that can be unallocated or Decommissioned. Work with relevant teams for planning and execution of the Decommission process. Responsible for communicating with Senior Management. Follow through for the permanent fix related to the major incidents. Coordinate appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements. Manage Complex Client Deployments. Provide timely updates to Finance on billing of clients environments. Skills and attributes for success Must be able to work within a matrix organization - balancing the needs of the customer against firm initiatives and goals Must make decisions, such as prioritizing relationships to develop, negotiating with customers and overcoming obstacles Identify, manage and resolve complex issues, preventing escalations, where possible Manage, negotiate and resolve risks effectively Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring Leader and team player - sets example for others to follow Create an open, honest, accountable and collaborative team environment Recommend improvement opportunities for the monitoring tools currently used and assist with implementing agreed upon improvements Must be able to prioritize and make recommendation to leadership teams Provide guidance and direction on root causes To qualify for the role, you must have Bachelor’s degree in computer Client Technology - Transition Management Lead - Ey EY Transition Management Lead(Operations & Support)Rank: Assistant DirectorFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform... Senior Consultant 1 - FAAS - FT - Beirut Iris Software At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunityEY is looking for a... Technical Lead Dovetail and Slate Our client represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions,... Lead SAP Basis Consultant – Cloud & Global Delivery Responsibilities: Lead, mentor and support more junior consultants.- Has significant SAP Basis experience in a consulting environment- Ability to lead teams to deliver successfully outcomes- Has excellent communication skills- Has experience of budget management- Can... 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