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Overview: Now is the time to join us At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood. Responsibilities: Who are you? Do you have a background, experience or pure passion for health and wellness? Do you get excited about learning how things are set up on the back end without being in development and be able to interact with clients? Looking for a Client Operations Specialist on the Configuration Team that is highly motivated and responsible for understanding our best practice models on program design and for the back end set up and game configuration for each of our sponsors by working with Client Success Managers to determine the needs for each client. This role will be responsible for investigating and resolving issues reported by our internal and external clients’ relevant offerings, plus the ability to update content areas for each sponsor set up. Collaborates closely with the Client Success Managers on their accounts to support each client through the client lifecycle. Maintains a strong working knowledge of all aspects of all Virgin Pulse programs Handles the back-end set up and configuration for clients that are making a change to their program Works with Client Success Managers to determine the best set up for each client Reviews client inquiries and research responses to issues while identifying when an item must be escalated Responds to and resolves routine requests and questions. 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