Customer Success Development Representative

hace 4 semanas

Ciudad de Mendoza, Argentina Techunting A tiempo completo

Overview Our client is a compact, quick-smart app that keeps you fully connected to your business, wherever you are working from. With vcita, you can track and perform daily tasks: charge and collect payments, invite clients to book online, create branded invoices and quotes, and send SMS appointment reminders — all in a few simple clicks from a single app. vcita includes an online CRM to manage client communications, online scheduling, payments, email & SMS campaigns, lead-generation website widgets, and more to help small businesses drive growth and client service. This role will be remote in Argentina, reporting to our Head of Customer Success based in St. Petersburg, FL, USA. Our global teams are based in Bellevue, WA; St. Petersburg, FL; and Tel Aviv, Israel. About The Team We are a small but mighty client success team. To match demand for vcita, we are seeking individuals who fit our passionate, competitive, and collaborative team atmosphere. Creating inventive solutions for our clients is ingrained in our DNA. Our most successful team members are curious about the client and product capabilities, always thinking outside the box to complete the client journey. We have a strong team-based culture with training and development options to ensure you have what you need to perform at your best. Your Role Conduct about 100 outbound calls per day via phone and SMS to schedule and confirm appointments, ensuring seamless coordination between clients and internal teams. When scheduling on behalf of the CSM team, ensure that the client sees enough value to join the scheduled session. Work with emerging businesses to ensure they receive the appropriate vcita customer journey. Learn, follow, and further implement the customer support process, including issue escalation, troubleshooting, objection handling, and customer management. Shift gears seamlessly while prioritizing tasks, handle ambiguous situations, and maintain a calm demeanor when interacting with internal and external teams and clients. Carry the excitement of our product through the post-sales engagement process into the renewal stage. Maintain ongoing technical knowledge of the product. Additional projects and tasks as needed. Your Experience & Skills Fluency in English, both verbal and written Previous experience in high-volume outbound calling A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy Excellent communication skills for client interactions and providing effective feedback to peers and management Ability to take initiative and adapt to evolving go-forward strategies You're fearless when it comes to picking up the phone and connecting with others Handle incoming calls and Zendesk tickets, guiding clients to the right place for support or follow-up Experience using Hubspot, Looker, Zendesk, JIRA, HTML, and various CRM systems #J-18808-Ljbffr

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