Customer Success Development Representative
hace 1 semana
Description
About the Team
We are a small but mighty client success team To match the demand for vcita, we are seeking individuals who will fit our passionate, competitive, and collaborative team atmosphere. Creating inventive solutions for our clients is ingrained in our DNA. Our most successful team members are curious about the client and the product’s capabilities. We are always thinking outside of the box” for ways to complete our client’s journey. We have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best.
**Requirements**:
The Role
Conduct about 100 outbound calls per day via phone and SMS to schedule and confirm appointments, ensuring seamless coordination between clients and internal teams. When scheduling on behalf of the CSM team, ensure that the client sees enough value that they will join the scheduled session.
Work with emerging businesses to ensure they receive the appropriate vcita customer journey. Learn, follow, and further implement the customer support process. This includes issue escalation, troubleshooting, objection handling, and customer management.
Shift gears seamlessly while prioritizing tasks, deal with ambiguous situations, and keep a calm demeanor when interacting with internal and external teams and clients.
Carry the excitement of our product through the post-sales engagement process into the renewal stage.
Maintain ongoing technical knowledge of the product
Additional projects and tasks as needed.
Your Experience & Skills
Fluency in English, both verbal and written
Previous experience in high-volume outbound calling
A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy
**Excellent communication skills**: utilized with our clients, as well as delivering effective feedback to your peers and management
Ability to take initiative and adapt to evolving go-forward strategies
You’re fearless when it comes to picking up the phone and connecting with others. Handle incoming calls and Zendesk tickets, guiding clients to the right place for support or follow-up
**Extra Credit**:
Experience using Hubspot, Looker, Zendesk, JIRA, HTML, and various CRM systems.
3 years
-
Customer Success Development Representative
hace 4 semanas
Ciudad de Mendoza, Argentina Techunting A tiempo completoOverview Our client is a compact, quick-smart app that keeps you fully connected to your business, wherever you are working from. With vcita, you can track and perform daily tasks: charge and collect payments, invite clients to book online, create branded invoices and quotes, and send SMS appointment reminders — all in a few simple clicks from a single...
-
Spanish and English) Customer Success Specialist
hace 7 días
Mendoza, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Customer Success Specialist** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
-
(Fluent English) Customer Success Specialist
hace 3 semanas
Ciudad de Mendoza, Argentina SupportYourApp A tiempo completoWe are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and...
-
Sales Representative
hace 8 horas
Mendoza, Argentina Johnson & Johnson A tiempo completo**Job Function**: MedTech Sales **Job Sub Function**: Clinical Sales - Surgeons (Commission) **Job Category**: Professional **All Job Posting Locations**: Córdoba, Cordoba, Argentina, Mendoza, Argentina **About MedTech** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive,...
-
Business Development Representative — Construction
hace 3 semanas
Ciudad de Mendoza, Argentina Scale Up Recruiting Partners A tiempo completoBusiness Development Representative (Full-Time, EST Hours) Schedule: Monday to Friday, 8 AM – 5 PM EST Language: English (C2 Level required) Location: Remote – LATAM preferred About The Company Our client is a US-based engineering firm with a construction practice focused on the United States market. They specialize in solar, MEP, low voltage, fire...
-
Spanish+English Bilingual Customer Service Representative
hace 4 semanas
Ciudad de Mendoza, Argentina TalentPop App A tiempo completoIf you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you. We're seeking a Spanish+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our Spanish-speaking customers. In this role, you'll be a trusted voice, providing...
-
Remote Spanish-English Customer Support Specialist
hace 2 semanas
Ciudad de Mendoza, Argentina TalentPop App A tiempo completoA dynamic remote customer support provider is seeking a Remote Spanish Bilingual Customer Support Representative. In this role, you will assist customers in Spanish-speaking regions through voice calls and live chat, transforming their needs into solutions smoothly. Ideal candidates must have a year of customer service experience and be fluent in Spanish and...
-
Bilingual Spanish/English Remote Customer Advocate
hace 4 semanas
Ciudad de Mendoza, Argentina TalentPop App A tiempo completoA remote customer service company is seeking a Spanish+English Bilingual Customer Service Representative. This role involves providing excellent support to Spanish-speaking customers, troubleshooting issues, and documenting interactions. The ideal candidate will have at least one year of remote bilingual experience, be fluent in both languages, and have...
-
Customer Experience Expert
hace 7 días
Mendoza, Argentina WorldLine A tiempo completoCustomer Experience Expert CEC (Customer Experience Center) is responsible for the daily operational relationship with all clients. The department is the first point of contact for all Wroldline clients, thereby directly influences client’s perception of our service provision. CEC coordinates internal/external communication to all clients and safeguards...
-
Remote Outbound Client Success Specialist
hace 4 semanas
Ciudad de Mendoza, Argentina Techunting A tiempo completoA tech-driven company is looking for a remote Customer Success Specialist in Argentina to conduct outbound calls and ensure customer satisfaction. The role involves making around 100 calls per day, engaging with clients, and managing their journey with the product. Ideal candidates are fluent in English, have experience in high-volume calling, and possess...